On 23 Jul 2008 11:45:52 -0400, firstname.lastname@example.org (Scott Dorsey) wrote:
The other problems with most of these surveys is that they express
"problems per hundred". That makes trivial differences seem like
significant differences. How does 150 problems versus 200 problems
per year sound?? Pretty bad. But how does 1.5 problem versus 2
problems per year sound? Trivial doesn't it. Yet that's all the
difference there is between the upper half or so of these cars. Should
you make your buying decision on whether you'll have 1.5 instead of 2
problems a year fixed under warranty???????
It is even worse than that. Suppose you had two minor problems, say shift
indicator adjustment and low fluid level for one brand versus the
transmission completely failing for another. Or suppose 9 Toyotas had zero
problems but the one you bought had 15? Ironically the data collected by
both JD Powers and CR is probably a lot more useful to the manufacturers
than to individuals.
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