I need a bumper for an Accent. I've been calling both dealerships in
the LA area (Santa Monica and Korea town) and I literally cannot get
through to the parts department. I have been calling all day since this
morning. I get transfered to dead air, I get transfered to a ringing
phone that is never answered or to someone's voice mail and I have
called 12-14 times now. I cannot get anyone on the phone from a parts
department and need to find another option to get a bumper for this
Hyundai. Anyone know of any other way in Los Angeles to do this? With
superb service like this, I can safely say this will be the last
Hyundai I ever buy. Thanks for any help with this.
Then why do you keep calling the parts department? After the second call
I'd be on the phone with the owner, general manager, or someone with some
authority. Maybe they have a phone problem and don't even know it. Maybe
they need a new manager in the department. Maybe they don't give a damn
about you. Find out. Call a manager.
I just started calling parts places and found a place to get a bumper
from. I'm not going to waste any more time dealing with a dealership
whose last concern is actually customer service. What good would
calling the manager do? I'd probably be sent to his voice mail anyway.
I did send an email to their email through the website and let them
know they've lost a customer.
Apathy means the bad guys win. What good does a complaint do? I've had
legitimate complaints and went to management. I've gotten a free oil
change, a free car detailing, and GM even gave me a certificate good for
$500 off a new car to be used after making the best deal. One reason for
poor customer service is that people accept it.
The funny thing is I've been fighting Netflix for their awful service
and got the opposite response of yours in the other groups before
("you're a jerk for fighting the great Netflix"). I am of the opinion
that there is no such thing as good customer service. I honestly can't
remember any instance where I received good customer service. I can
give you a long list of bad customer service from just the past six
months easy. Good service? Can't remember one instance.
Apathy reigns, sadly.l I'm glad you are doing your part to change things.
Admittedly it is overall bad, but I have had some good, or at least neutral
experiences. There are a handful of companies that really value their
customers. Lee Valley Tools www.leevalley.com comes to mind as #1. Our
local Price Chopper supermarket has been good. Any business that cares
about being in business welcomes customer complaints and the opportunity to
resolve any problems.
I was thinking about this post earlier today when I went through
(amazingly) some more bad customer service with both Verizon and ATT. I
recently moved and turned off Verizon as my long distance carrier and
was just using my cell to make long distance calls. Well, either
Verizon or ATT (who is my local residential service) took it upon
themselves to illegally reinstate the service on my new phone, even
though I told htem I didn't want it. So not only did I have to go
through a couple Verizon idiots who claim ATT did it (one lady was
yelling at me that I called the wrong number even though I called the
exact number on the BILL they sent me), but I had to go through ATT's
hour long process of getting the correct person on the phone, which if
you know ATT is an absolute pain (and ATT claims Verizon did it). When
I finally got the right person at ATT to take care of it, she wanted to
charge me for turning off the service I never wanted in the first
place, it's utterly astonishing at the gall of these companies and
their employees. It just reinforced my opinion that there is no such
thing as good customer service.
When you use words like never and always you shift the focus to yourself.
The obvious question is what is it about you that makes people not want to
serve you well? With many different companies and oportunities you are the
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