- posted
13 years ago
Re: Lazy owners who don't read their owner's manuals get what they deserve
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- posted
13 years ago
My Honda dealer also had their own scheduled maintenance to-do list that included much more items than what was in the owner's manual. They also told me almost every time that my wheels needed realignment ("You must have hit some curbs or bumps.") Eventually I got tired of it and switched to an independent shop that does not play that game.
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- posted
13 years ago
When I call to set my appointment, I ask them to list each specific task included in their service package and how much each costs. Then I ask them what's the minimum service required to maintain the warranty. Most of the time, they realize that I'm hip to the game and give me the straight dope. If not, it's pretty easy to tell when they're trying to game me.
I prefer to do it by phone, because if I suspect they're not being straight with me, I just hang up without making an appointment. Then I do some research and call back once I've decided exactly what I want done to my car. Another advantage hashing this out over the phone (rather than when you arrive in person) is that I usually get another service rep when I call back and don't have to deal with the first one who was trying to game me.
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- posted
13 years ago
Information is readily available to everyone, and many places will always try to maximize revenue.....Caveat emptor.