Short version of a long story...
My wife and I were traveling home to Alaska from a trip to Washington
D.C. in April when we stopped in Chicago to see our daughter. We went to
the Fletcher Jones MB dealership there to look at a Starmark 2000 CL500
they had on the floor. They offered an exceptional deal so we bought it
and had it shipped home. When the car arrived in Alaska the front floor
mats were missing. I contacted the dealer and they said the mats had
been removed for detailing and had been left out of the car accidently.
They would send a new set... weeks later no mats.
I contacted the dealer SEVERAL times via phone and email..., no problem
the mats would be ordered right away...
Weeks passed and no mats. I contacted MB Customer Service and they
contacted the dealer, the mats would be ordered right away, so sorry. No
mats weeks later. I contacted MB Customer Service again and they jumped
on it again. The dealer called and said the mats had been ordered.
It's now August. I still have not received the mats that come as
standard equipment on this gorgeous car.
Also, when we were at the dealership looking at the car I noted that the
CD changer magazine was missing. When I mentioned it to the salesman he
said they couldn't control how the pre-owned cars were delivered to
them. After some discussion he ended up taking the magazine out of
another Starmark car (a 500 SL) and put it in our car.
Also, there was only one key with our car. The dealer refused to provide
a spare so we had to order one ourselves.
When buying from Fletcher Jones Mercedes Benz of Chicago be very careful
what you get home with, they are not interested in customer service at
all. Nor are they concerned with delivering your car to you with all the
original factory equipment.
Live and learn I guess...
Dale (not Camille)