I took it to the Lou Bachrodt Chevy dealer in Pompano Beach Florida. What
happened was I used my extended warranty but the warranty company didn't pay
them as much as they thought they should get (see my posts about
1SourceAutoWarranty.com). Even though I had to pay $178 out of pocket to get
them to do the work I guess they figured they would try to prey on me for
the extra $1000 they said they discounted because of the "lying warranty
company I had." They called telling me I needed new brake fluid and it would
be $89. I told them no. Turns out they had to flush the system to fix the
anti-lock module and charged the warranty company for the fluid already.
Next I come to pick the car up. A/C is blowing hot. The technician says it
was blowing cold the day before when he test drove it. So they take it back
to look at it again. I call three hours later and the service writer, Robert
Farkas, tells me the battery is bad and it will be $189, "and that's
probably why the A/C isn't working right." He also said the car now wouldn't
start and needed a jump. I had him transfer me to the manager and the
manager told me he's not responsible. He said, "If your car was hit by
lightning while in the shop would I be responsible?" Being that it was
Friday evening it turns out the Technicians went home and never did look at
the car and I would have to leave it there till Monday. On top of that they
wanted me to authorize another diagnosis and repair order. Disgusted I came
to pick up my car. The car started right up so I drove it straight to Sears
to have the battery checked. Sears found that the battery was perfect and
gave me a readout of the results. But like I said the A/C is blowing hot out
of one side, cold out the other. This must have been done intentionally so I
figure it's an easy fix. They may have just switched a couple of wires. So
I'm hoping there's an easy solution. And being that there was such a
struggle with the warranty company, I'm worried they won't honor another
claim from that dealership, and I wouldn't blame them. My first instinct was
to get me and my car out of that place fast.
I don't know about you but I feel I was glad to get out of there with my
skin. These people are blatant criminals with no scruples what so ever.
Would you let someone like that near your car again? Can you understand why
I'm afraid to bring it back? In the short time I was there I heard three
different people arguing with them. I know dealerships known to be bad news
but this place was over the top. What do think I should do now that you
heard the details?
All the best,
My sympathies Steve. This kind of horror story should be reported to a
local news station near you or perhaps Prime Time Live so that they can do
an investigative piece. Hit them where it hurts the most... the wallet.
And volunteer to be their star witness. I've had very similar story
regarding a repair done on my 93' 190E where after 'fixing' my head gasket,
due to improper install of my cam shaft, it broke on me after driving off
I've documented everything, and even went back to threaten lawsuit, but in
the end, I didn't think it was worth my time to go through the court system.
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