ATTN: warning about Stillen / Steve Millen Sportparts

I'm not sure if you can actually dispite charges for shiping that you authorized. That's rather the point I believe. Near as I'm aware there is no law that requires merchants to ship freely. You can try, but chances are you will fail.

I think more to the point is that this company is fully aware of this fact, and requires the end user to pay them for a shipping tag rather then allowing the customer to ship defective goods via their own carrier. While I don't have all the facts in this case, as in I don't actually know the weight of the items in question, the rates quoted for shipping seemed inexcess of reasonable UPS shipping, and inexcess of what they typicaly charged for shipping of similar goods on their website. I suspect they are adding in some serious handling fees to recieve defective goods. While I don't feel this practice is illegal, I do believe it's sleezy.

While there was some dispite as to what some users in this newsgoup expect from a merchant as far as dealing with defective goods, there seems to be agreement that paying handling feels on top of actual shipping charges is in bad form.

You're not alone: