Glad to see I'm not eccentric, like some of these dolts want me to believe. I keep my SC2 spotless including the engine compartment. That way, if something leaks I know about it. Anyways, I am appalled with the mentality of the new shop at the place I transferred to. The old shop and every other Saturn shop I have been to always covers the seats and puts floor mats down before the car ever enters into the bay.
This place covers nothing. No mats, no plastic visqueen covers. Their mentality is if it gets dirty (which duh, it will) they have "a process" in which they will clean the car up afterwards. Now don't confuse that with the complimentary car wash after service, this is solely a CYA clean-up in addition to that to remove grease from seats and floors AFTER the mechanic has grimed the car up, (to save money on paper mats and visqueen seat covers). Then the standard complimentary car wash. WTF????
Have any of you had a Saturn dealer shop do this? I don't think there are many out there who practice such ethics and I am not a believer in Collateral Damage if ya know what I mean. Not how I want my families cars treated, definitely not how I treat my customers.
Anyways, what's this rant about? I just came from a top-notch Saturn dealership where this was never an issue. Car in clean - car clean while being worked on - car out cleaner than when brought in.
So, my mother buys a used car from this dealership. A Beautiful light tan interior, in near perfect condition considering it was used. I had to bring it in for a minor repair the next day. An hour after I put it in the shop, our insurance agent asks me to get the buyers guide. Its in the glove box, so I go into the garage to get it. No seat covers, no mats. I figure ok, I'm sure the mechanic is clean. Nope! a big fat black grease stain on the seat, one on the rug and floor mats and the steering wheel is greasy.
I was coolheaded but went to the Mgr. and asked him to take care of if asap before the stain set in. 5 hours later, I am given back the car with the seats sopping wet and just as dirty. I went ballistic. The Mgr. had the nads to tell me that I am the only one who has complained about this and that I interrupted their cleanup procedure, that its normal for a car to get greasy then they clean it up afterwards. Did I have stupid written on my forehead or is he insinuating that people in this area simply don't care?
His explanation was that it is cheaper to replace owners seats and rugs than to simply cover them up so that they don't get damaged in the first place.
Great, I cant wait to take my pristine leather seats into him to get them slopped with grease then returned back to me stinking of orange cleaner. Please help me, I am in bizzarroland.
marx404