Anyone ever have problems with Ramsey, NJ, Nissan or am I the only lucky one? Boy, I am so aggravated.
The Wednesday before Labor Day, my seat back would not raise, it would only go back. Everyone in my household tried to see if they could fix it and it wouldn't budge. I (stupidly) sent it all the way back with the hope that it would come upright after that, so I was driving around with no seat back at all. I called the dealership and they told me to bring it in on Thursday and leave it for the day; they would either find the problem and fix it or if they needed a part, they could order it and have it on Friday am and do the work Friday. Since I was anyway due for a oil change, I asked them to do that as well and one other minor repair. Wouldn't you know that we were taking a road trip on Labor Day weekend.
Well, at 3 pm on Thursday, I was called by them to say the car was done. I went down (it's about a 25 minute drive from my home) to pick the car up and when they gave me the bill, there was a notation that said "customer reports seat back not moving; we detected no problem." That was strange...
The seat back was in the proper position. I adjusted it slightly and drove off on my merry way. When I was off the highway, it occurred to me to check the seat further (it seemed bothered me that they said they detected no problem) and pushed the seat back way back and....it wouldn't come upright again! at all! I turned around and zoomed back to the dealership and after keeping me waiting to see if they maybe had a seat motor, they said they didn't have the part and now it is too late to order it for Friday and they will call me Tuesday or Wednesday when the part comes in. They managed to get it to a decent position so at least I could drive the car with pillows between me and the seat back.
By Thursday, I hadn't heard from them and called to ask and was switched (with no explanation) to the parts department so I figure I'm suppposed to ask them myself if the seat motor came in and it did; then I called back service and made an appt for Monday. I was told the job would take 1 1/2 - 2 hours.
Brought the car in at 12:30, when I had the appt. and waited in the waiting room. 1 1/2 hours later "Carlos" came and explained that they thought it was one thing but that something else was also affected and they will order that part and have it tomorrow and I can come back anytime tomorrow to have the work done.
I called the next day and found out the part had not yet come in. They called me late in the day to say it had, so I made a new appointment for Wednesday.
Again, I brought the car in at 12:30. This time I had to be out of there by
3:00 for another appt, but I figured I had plenty of time. Yeah, right. Remember that the job was est. to take 1.5-2 hrs. Well, at 2:00 I went to inquire and was told they are now working on it. At 2:30, it was told it would be 10 more minutes. At 2:55, they went to check and said they are putting everything back; it would be another 10 minutes. At 3:10, "Carlos" came with my key. I asked how much it was and he said no charge (that should have tipped me off, right?)I got into the car, ready to fly to my appointment. Went to adjust the newly fixed seat back. It doesn't move. Went to push the seat forward and up, IT doesn't move.
Arghghhghghh!
Anyone as happy as I am with their service? Any advice? What is going on here?? How do I deal with these people?