2002 Outback Further Update

Jul 17, 2008 7 Replies

So far shut down by Subaru, saying whatever happend isn't their fault. Even if the connecting rod broke with plenty of oil and oil pressure. They didn't even look into the computer codes. I've had to push to get that to happen. Shop manager out in Larrmie opened the hood and said, "Yup, problem is the engine blew somthing." and went no further. I think I'd call him a "Human Check Engine Light" for the most part. Didn't make any attempt beyond that and Subaru didn't push him either.



So much for Customer Service and Customer Good Will.


Did you write to the president of Subaru of America?

I did when I had a not so serious problem as yours. The dealer, the regional tech rep, etc. had shut me down. I got his name from the Subaru magazine, but I am sure you can get it somehow else.

He did get my problem solved. Do not know if it is still the same guy.

Good luck.

Tom Bates wrote:

Open a case with Subaru Customer service. It supposedly helps.

Customer Service: 1-800-SUBARU3 (1-800-782-2783) Hours of Operation: 8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday 10:30 a.m. - 5:00 p.m. (EST) Friday

-- Todd H.

2001 Legacy Outback Wagon, 2.5L H-4 Chicago, Illinois USA

You really have to raise a fuss to get satisfaction. Had to do te same with a trouble prone Passat to get some things fixed that shouldnt have failed.

That's who I have been talking to. Corporate Subaru

Do you remember if it was Thomas Doll, or Tim Mahoney?

In 1998, when I had the problem, the SOA president was George Muller.

I googled Subaru of America and this site came up. I do not know if the information provided is accurate.

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Good luck!

Kirby wrote:

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