Customer had a car towed in from 50 miles away, no start. It had a communication code, and with the help of tech assist, I found a 30 amp slow blow fuse broken; (not blown, the element had broke) it powered up part of the computer. New fuse the car started up. Tried to clear the code (at the initial time the only 2 codes were for communication errors) but the cel stayed on. Had a code for Mass Air flow sensor now. So I took a peek. No where in since the car arrived had I looked at it, for the problem was greater than a maf would give; but the MAF is unplugged. So I tried to pull up the wire and it wouldn't move. crawled under the car, the plug is melted to the exhaust manifold. the plug is junk
Now we look to see who was at fault. If it was our shop then we would repair it at our cost. I specifically did the 15k service on this car (oil change, rotate and inspect,) but I don't unplug that plug even when changing the air filter, and if I had left it unplugged it would have set a cel on engine start
Look at the Jiffy lube decal on the window. Hmmm he has had his oil changed sense his last trip to our shop, and Jiffy lube likes to sell air filters. The customer will be having a discussion with jiffy Lube when his car is repaired.
If it were my car I would soder a new on onto it, but the car only has 17000 miles, the owner opted to replace the bulkhead wiring harness- think about pulling the dash and replacing the harness that goes through the bulkhead. This will be a first for me.