Did they even test the Yamaha? One problem with Consumer Reports is that they often test models not available in your area or don't test models that are.
They generally use panels of experts and panels of regular people and check how their judgments match, not only one another's but also their formal test results.
Are you sure in the case of washers & dryers? Because appliance repair websites, like
I wouldn't lump repair people and sales people together, especially not the sale people at Lowe's. Because when I shopped for a washer early this year, Lowe's couldn't answer a single technical question and would simply refer me to the factory appliance catalogs.