I was wondering if anyone has had the same experience with Mitsubishi service?
According to the severe maintenance schedule for the 15K mile service for my
2007 Outlander the following should be performed:(1) Rotate tires (2) Replace air cleaner filter (3) Change engine oil and filter (4) Replace air purifier filter (if equipped). (5) And CHECK the following: auto transaxle fluid, disc break pads and rotors for wear, break hoses for wear or leaks, drive shaft boots, inspection system for looseness.
My 2007 Outlander just clocked 15 K miles and just for the heck of it I called two Mitsubishi dealers in my area for a price on service. I quickly noticed that they like to push these so-called service packages (7,500 mile service, 15,000 mile service, etc). So I called a dealer and the service tech went on and on telling me all the things it included (new windshield wipers, new spark plugs, etc.). After his sales pitch I explained to him that my car doesn't require new plugs until 60K miles and I proceeded to go through the necessary items per my maintenance manual. He then backtracked and stated the maintenance package wasn't specific to my car and if the maintenance doesn't require it then they won't perform those items. So essentially what we have is a glorified oil and air filter change for $300 dollars. He quickly changed the subject by mentioning that they have a shuttle service and will drive me home or to work within 10 miles while service is performed on my car. I thought that maybe this dealer was one of a kind so I called another and got a similiar pitch with a price tag of $289.00. What bothers me more than the cost for the service is the deceptive way the Mitsubishi dealers sell the service.
I remember a time when you brought your car to the dealer and on the receipt they would tell what services were performed. (e.g. Added break fluid, Added half gallon windshield washer fluid). This was great because you had a record of exactly what was done and could monitor your car AND when you later plunked down your hard-earned cash you knew that they did something and not just CHECKED the fluids.
My 2 cents.