I have a 2001 GMC 3500 crew cab dually with the Duramax Allison. This truck
has only 23,000 miles and has never been driven in the winter. In other
words it has been pampered. Recently it has developed a rattle from the
front end that feels like it is in a steering component. I seem to recall
this was a complaint I read about a couple of years ago. Does anyone have
any information about this?
'04 GMC 2500 HD Extended Cab.
I also have the samething going on.
It just feels like somethings loose.
I`ve had it back to the dealer,and to my mechanic,and neither could find
IMPORTANT UPDATE: I took my truck in to the dealer today. After explaining
what the symptoms were, the service writer immediately replied that the
problem was the "intermediate steering shaft". I did some research on the
internet and found that GM has had this problem since at least 2000. I
asked the dealer to fix this defect. They told me that GM indeed knows
about this but it would be up to me to fix the problem, to the tune of about
$350.00. This brought my immediate NO response. If GM has known about this
defect since 2000 and it could be considered a safety defect, why am I
paying for repair and not GM? I went to the customer service manager and
plead my case. The dealer is fixing this intermediate steering shaft under
the warranty. They all but admitted that the squeaky wheel gets the grease.
Go back to your dealer and complain.
The web site I found information on is:
That is the specific page I found where a writer had actually described to a
"T" the same symptoms that I had.
Good luck with getting your truck fixed. Do like I did, demand
satisfaction. This is a problem that GM has known about since at least
2000. The dealer readily admitted that they had problem with this shaft.
They also said "it will get worse."
I'm not really sure. All I know is what the service writer told me at
McCarthy GMC. She said it will get worse. It is not however considered a
safety issue, so that must mean that what ever it is will not fall off. Is
that a comfort?
Do as I did. Scream about how GM has known about this for at least five
years and has done nothing. They expect you to pay for something they
obviously screwed up. Don't take no for an answer. That's what I did, and
GM paid 100% of the bill.
The intermediate shaft is really two shafts, one sliding inside the
other. This problem is absolutely not a safety issue, simply an
annoying problem. I think that GM just did a really lousy job
of designing the unit...or whoever manufactures it for them uses
sub-standard parts, or GM specified sub-standard parts. Probably
a bit of all of the above.
The procedure now in our dealership is to lube the steering shaft
once, when it comes back for the same problem, it gets a new
Thanks for clearing up what an intermediate steering shaft is. By the way,
they told me at the dealer that a grease kit is available at a cost of $150
dollars. I told them that I should not have to pay for something that
should have been on the truck to begin with.
What a ridiculous price for what the kit actually is! I've never
actually checked to see what the price is as we do this operation
all the time under warranty. I don't think we've ever charged a
customer yet. Either that, or the customer will not pay to fix
the rattle once it's off warranty. We do see that quite a bit. An
item that "just has to be fixed" during the warranty period...all
of a sudden becomes quite unimportant when the customer
has to pay the bill.
Anyway, rest assured that your steering won't all of a sudden
> What exactly is the intermediate steering shaft? What problems
> it cause? Do I need to get it fixed NOW?
the intermediate steering shaft is the shaft that connects your
steering colum to your steering gear box. if the intermediate shaft
fails, so does your steering. i would get it fixed ASAP.
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