And if he bought the part he would indeed have the part number for future
reference...ergo everyone is happy. A lot of cheaper parts hardly pay for
the storemans time in finding them and the admin involved but at the end of
the day it costs a lot of money to keep these businesses going. They can
usually spot a time waster or chancer a mile off and boy do they need to.
And many such parts are a one-off purchase. No need for future
Here's a case in point. I needed a power steering hose for an Audi.
Went to the main dealer, he looked up the part number for me, gave me
the price and the part number. Given the expense (GBP 135) I looked
around for second hand units or alternatives. Couldn't find one,
phoned the dealer and ordered it over the phone. He didn't have to
waste time looking it up again.
I have talked to dealers that will fax you the diagram of the parts just to
make sure that it is the right part. No one wants to order the wrong parts!
Not sure if the parts numbers are on the diagram but there has to be some
sort of identifying number.
I think that is above and beyond what they "have" to do!
I guess it depends on the dealership. 8^)
Now if you have to order that part, they usually make you pay for it and
maybe you can buy over the phone with a CC.
If you really need the part number then isn't there a Russian site with the
Or can't you buy the ETKA software in Europe?
I use this one online
http://etka.auto2.ru/ which I think gets redirected to http://www.vagcat.com
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.