Advanced Auto Customer Service

I prefer Advanced Auto for many reasons, customer service being one of them. NAPA folks tend to be more knowledgeable, but also tend to be a bit on the rude side. Autozone staff are well.....................Autozone staff, he he he he.

Doc

I think Napa ppl can be rude because they're more interested in the wholesale end of parts rather than sell it to the sometimes clueless DIY. when I go there, I usually use my uncle's business acct and pay cash. I was greatly dismayed however when I walked into NAPA the other day and they had a whole wall of racer-boy garbage in a brand new display. I used AA alot when I lived in KY.... there's only one within 20 miles of my house now (3 NAPA's though :-) ). I'll probably go back to using AA when I move back down to KY in the fall.

-Bret

though... the only thing that sucks about moving is I can't use my bud's lift in his garage or his employee discount anymore...

My AZ doesn't know a lick about rigs but know how to keep me happy. I figure it isn't their job to know my truck anyays, just get me what I want and be open when I'm not in work....

~KJ/TLGM

my biggest bitch about AZ (other than crappy parts quality) is that all the sales drones are a slave to the almighty computer.. a while back I walked in and said "give me 8 AC CR43TS spark plugs"... the drone runs over to a terminal and says "year, make, model please".... I jusr shake my head and say "it's irrelevant, I *want* eight CR43TS spark plugs please".... after about 4 rounds of this he finally walked out back and got what I wanted.

-Bret

Mine would have gone out back first time.... Either they know I buy something every time (they all recognize me now, I can tell when they change the isles around... etc) or I have found an AZ oddity. Either way I prefer AC Delco but my parts store opens & closes while I'm in work...

~KJ/TLGM