Your Thoughts & Opinions Please

WhyZeeGuy · 2004-09-25T19:55:55+00:00

I am looking for this groups input on what I believe was a bad service experience, but I'm not sure if I am being unreasonable, or the garage is truly obligated to correct what was an essentially a bad service repair.We put our 99 GMC Suburban in a local shop for repairs because we found radiator fluid on our garage floor. Close inspection seemed to indicate that the fluid was coming from what appeared to be weep hole in the water pump, but not being sure & lacking the tools & time to do the repairs myself I decided to use a local shop for repairs. The shop called me later & said it was a bad water pump & the ticket was going to be $550, not to bad since I have an extended warranty, so my out of pocket was minimal.Within in two days of the repairs being completed we again found radiator fluid of the garage floor so my wife took the suburban back to the shop. The shop pressure tested the system, but said everything was fine. I later called and explained to the shop owner that everything was not fine since there was radiator fluid on the garage floor. We took the suburban back in & they let the vehicle sit over night, & sure enough they found radiator fluid on their floor.Here is were it gets sideways.The service manager calls me & says that they will need to fix the intake gasket to correct the problem and this is going to cost me an additional $70. The shop is also billing the warranty company another $390.00 for a total second service job of $460, on top of the original $550 service charge! I explained to the service manager that I am not happy about this and don't think that I think that I should not have to pay the second charge of $70 since they missed this in the first place. He says that there is no way they could have detected this & I would have to pay. I then speak with his manager and the shop owner but only get the same story from them also.This are the facts as I see them. How would ya'll handle this?

Sep 25, 2004 23 Replies

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GMC Gremlin 21 years ago

My spelling is horrible but my speech & grammar is decent.

GMC Gremlin

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Marsh Monster 21 years ago

Talking about me? I do all my own repairs, unless I dont have the correct tools, or if its electrical.

But pretty much anything mechanical I fix myself.

=3D=3D=3D=3D=3D=3D =3D=3D=3D=3D=3D=3D Then, On Sat, Oct 2, 2004, 3:55am (CDT+5) snipped-for-privacy@earthlink.net (Kiel=A0Uyttenhove) asked:

BY THE WAY Does anyone know anything about LESABRES and why the f*ck the Anti-lock brakes dont work when these cars get old. my friends ABS didnt work either. =3D=3D=3D=3D=3D =3D=3D=3D=3D=3D

It's electrical, and it takes special tools.

~~ oo * ^ bummer, aye?

~:~ Marsh ~:~ =3D=3D=3D=3D=3D=3D =3D=3D=3D=3D=3D=3D

Vote

Kiel Uyttenhove 21 years ago

Well before I decided to go into the computer industry, I took a year of classes at Delta College in Saginaw Michigan, GM's ASEP Program. (Auto Service Educational Program). I do some electrical repairs depending on if I have the correct tools or not. I dont have a Snap-On Tech 2 scanner, or a GM Tech 2000/4000, so I am limited to somethings I can do. But when it comes to mechincal problems I fix them all myself. So to answer your question, I do a lot of wrenching and my own troubleshooting, and 85% of the time I fix my own problems.

Talking about me? I do all my own repairs, unless I dont have the correct tools, or if its electrical.

But pretty much anything mechanical I fix myself.

====== ====== Then, On Sat, Oct 2, 2004, 3:55am (CDT+5) snipped-for-privacy@earthlink.net (Kiel Uyttenhove) asked:

BY THE WAY Does anyone know anything about LESABRES and why the f*ck the Anti-lock brakes dont work when these cars get old. my friends ABS didnt work either. ===== =====

It's electrical, and it takes special tools.

~~ oo * ^ bummer, aye?

~:~ Marsh ~:~ ====== ======

Vote

Kiel Uyttenhove 21 years ago

Well I am totally opposite. I suck with grammar but my spelling is excellent.

Talking about me? I do all my own repairs, unless I dont have the correct tools, or if its electrical.

But pretty much anything mechanical I fix myself.

====== ====== Then, On Sat, Oct 2, 2004, 3:55am (CDT+5) snipped-for-privacy@earthlink.net (Kiel Uyttenhove) asked:

BY THE WAY Does anyone know anything about LESABRES and why the f*ck the Anti-lock brakes dont work when these cars get old. my friends ABS didnt work either. ===== =====

It's electrical, and it takes special tools.

~~ oo * ^ bummer, aye?

~:~ Marsh ~:~ ====== ======

Vote

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