cold air

Hello, mi car is C. xsara 1.8i 16v '99 it throws hot air by the ventilation with ventilator in 0 (off) and temperature in blue (cold).
When I use the air conditioning the air is not sufficiently cold to cool the cabin. What can be happening? Thank you in advance and sorry for my english
Hola, tengo un xsara 1.8i 16v '99 constantemente tira aire caliente por
la ventilación por mas que no esté encendida la ventilación. Y cuando uso el aire acondicionado el aire no es lo suficientemente frío para enfriar la cabina. Que puede estar pasando? Alguien podría traducirme al inglés? Muchas gracias
Guillermo Salta - Argentina
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