I took my 2003 Mercury Mountaineer to my local Ford dealer today for service (the L-M dealer is further away so I figured that a Mountaineer is the same thing as an Explorer). When I got there, I told them I wanted the tires rotated and the oil changed. I pointed out that the vehicle called for synthetic blend oil and that the air pressures had to be adjusted since it gets 30F/35R.
When the vehicle was done, the service writer asked me if I wanted the vehicle washed while she did the paperwork. It was relatively clean, but I figured "what the heck".
10 minutes later they were done and I paid the $34.95 for "The Works". When I went out to my vehicle, it was sopping wet everywhere. They told me that they use a spotless system blah blah blah. I asked them if they delivered new and used cars this way and she said "yes, but we put them out a few hours a head of time to dry in the sun". I pointed out that this is Pittsburgh and we get 52 days of sun here.When I got home, I decided to check the tire pressure. I found that, yes, they HAD rotated the tires...because there was now 35F and 30R. I am RELIGIOUS about my tire air since my previous 1999 Explorer/Firestone tires. Anyway, I called the dealership and told them I was they guy unhappy about the wet car and that they did not adjust the air pressure. And I wondered if they REALLY used the correct synthetic blend oil (I can see from the dipstick that it is at least NEW oil).
The serviced writer credited back my credit card which I was pleased about. But I'd rather PAY and get it right than get a refund and wonder. Should I complain further up the Ford food chain? Will someone get a reprimand (or worse) for failing to adjust tire pressure with the rotation. Or am I making a mountain out of a molehill? Is THIS why Ford is becoming a second-class automotive citizen?