We purchased 2 Escapesback in June. About a month ago, I reallized that one of them would not hit full passing gear as easily as the other. It doesn't seem to be related to timing or fuel system. It just simply doesn't have enough pedal. That is, its accelerator pedal is a little lower to the floor than our other Escape. So, when going down the road at about 25 mph, the other Escape will hit full passing gear when punched about half way. The enemic Escape will only hit full passing gear when the accelerator is punched to the floor - and, even then, sometimes it won't.
I have been trying (unsuccessfully) to get Ford Service to remedy this problem for almost a month now. They claim there is no problem with the acceleration. I was beginning to doubt my sanity until I took it to the salesperson who sold it to me. I have done business with him for several years and he is a pretty straight shooter. After test driving my Escape against a comparable Escape on the sales lot, he said there was a problem with my Escape's acceleration. He said it didn't "have enough pedal" - like the throttle wasn't opening up enough.
However, even though he went with me to the service department and vouched for my claim, the service rep and service manager continue to maintain that there is no problem with my Escape. (They have supposedly done test drives to compare it with a similar Escape also.)
I am at my wits end with my frustration with Ford service. Anyone have any thoughts?