From the desk of:
Alan B. Mac Farlane, M.A.
P.O. Box 9554
Santa Rosa, Ca 95405
Bureau Of Automotive Repair August 28, 2009
10340 Systems Parkway
Sacramento, CA 954827
Subject Business: Hansel BMW, Inc., Santa Rosa, CA
Amount in Dispute $77.50
Dear Sir or Madam:
Upon suspected business fraud occurring over the last two years at
Tillman’s German Car Specialists I took my BMW 528i to BMW Santa Rosa
and have the manufacture of the car to check it out. I was told that
the rear brakes were at “15%” and in need of service, this was done in
writing at Tillman’s invoice #22776, see attached with letter of 7
August 2009 to Mike Tillman with the then know facts of the matter.
The car was taken to Hansel BMW for that recommended brake repair to the
rear, as the fronts were already done with brake fluid service performed
at 11/25/08 at mileage 175718 some ten months and 10,000 miles ago, see
attached Tillman’s invoice #20834.
Upon inspection, the Hansel BMW Service Manager, Albert SALCEDO, did
inform me that the rear brakes were only at 5mm thickness with
replacement recommended at 2mm, making the rear brakes at about 50%
remaining making the asked for rear brake repair unnecessary and not
recommended. This was the proof of what appears to be business fraud
on the part of Tillman’s German Car Specialists.
Albert SALCEDO, BMW Service Manager on two occasions over two days with
phone calls did ask to perform the brake fluid service to which I said
“NO” twice and did cancel the order as that service twice has it had
already been done with the newer front brakes showing their thickness at
9mm (new brakes are said to be 11mm). I wanted my car returned to me
During this time of continued sales harassment by Albert SALCEDO I asked
that the Supervisor “RON” for the Service Managers take over the case
and settle up with me, and this request will be ignored. When I picked
up the car that day, SALCEDO gave me a loaner car, as my car was to stay
overnight against my request. This is the mark of a BAD auto service
represenative in my opinion.
The next day upon pickup for my vehicle, I was told the brake fluid
service was done nevertheless. I told Albert SALCEDO this was in error
again when we settled up with the charges, he said he knew this was so,
that he was sorry, and over charged me anyway. Thereby departing the
discussion, and having me pay the bill that is now in dispute regarding
an unasked for and unnecessary automobile repair.
I then called Michael Famileti, Hansel BMW General Manager the next day
to fix this problem nicely upon customer request to which he said “I
will look into it” and this was also ignored forcing me to put this
dispute in writing. I have done business with the Hansel Brothers
before in the purchase of a Ford Truck 20 years ago, and I have to say
they are really bad people on the top who manage this business. I can
only guess that SALCEDO is doing what Hansel is telling him to do in
stealing money from customers.
Attached are the Tillman’s and the Hansel BMW service reports concerning
the subject car brakes regarding this dispute in the financial charging
for an unasked for and unnecessary repair. Therefore I am making claim
and demand for $77.50 in charges to be reversed and put in debit back
onto the credit card. The rest of the billing is true and correct and
not under dispute.
Thank you for your help in the matter.
Alan B. Mac Farlane