The next-door neighbor has a 2002 LeSabre. He or his wife can't use the car for trips over 2-hours when it's warm out because the steering wheel mounted controls for the cruise and radio become so hot that the whole wheel eventually heats up to the point they can no longer keep hold of it. He has been fighting with the dealer and GM for a while over it and the response he gets back was that it's normal. It never ceases to amaze me how GM treats their good paying customers and seem to actually believe that a customer would simply blindly accept the insane idea that a steering wheel that gets so hot you can't hold on to it after lengthy drives is really normal! What the heck is going on over at GM...have they completely lost their minds!? It's always a great idea to alienate your loyal customer base so they will buy their next car elsewhere (he's been buying GM for years)!
Enough of the commentary over inept GM customer service management. Does anyone know what his problem may be? What should he should ask the dealer to check for? Is there a heater in the wheel (like in the seat) that should only function in the winter and not in the summer (he says he thinks there is)?