Honda Accord Service Puzzle

At the same time I noticed that the dealers are pretty worried about customers going with their complaints directly to American Honda and then they often are willing to compromise. So I would be surprised if American Honda would approve dealers using something else than OEM parts when they are available.

Reply to
cameo
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cameo wrote in news:jvabaa$jm9$ snipped-for-privacy@dont-email.me:

The dealer is 100% free to use whatever parts he wants when repairing your car, and many of them will use aftermarket if you wish. Honda has zero say in this matter.

Reply to
Tegger

Thanks, I am now even less impressed with authorized dealer service. One has better chance getting a decent repair job at an independent shop that got good rating in checkbook.org or Angie's List, than at a dealership.

Reply to
cameo

while technically true that fraud is not honda usa's problem, they do indeed take a very dim view if dealers aren't buying their parts - that's the whole point of the franchise.

my friend's civic was serviced by a honda dealer here in the sf bay area, and was charged full honda retail price for honda parts with honda part numbers on the receipts. what he actually got was aftermarket parts with the aftermarket manufacturer name on them, not the honda name. so, just like going to the supermarket and buying [and paying for] 45% proof vodka and finding it's been diluted to 15%, that is fraud, plain and simple.

Reply to
jim beam

A local Toyota dealer does that backwards: he stocks the Toyota parts but puts his own numbers on them, so you can't cross-shop on the internet (at least not easily, not using his invoices).

Reply to
Elmo P. Shagnasty

I wonder what would have happened if your friend reported it to Honda USA.

Reply to
cameo

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