The full story is at the url above...
The following is an e-mail that was sent to Hyundai in about September last
This is yet another tale of David vs Goliath (or maybe David vs Hyundai).
I'ts amazing how brilliant some people's service is when trying to sell you
something, but once the deal has gone through and they have received their
payment, but still have some outstanding obligations, they no longer
consider you a priority.
At around the 20th May 2005 I expressed interest in purchasing a used
vehicle from Hyundai The Glen in Johannesburg. I agreed to view the vehicle
and meet with the salesman, Lionel Baker, at their dealership. Preceding our
meeting and around the time I was considering purchasing the vehicle, Lionel
would contact me up to 5 times a day with information and feedback
concerning the sale. I was quite impressed at how efficient his service was.
I agreed to purchase the vehicle and the papers were signed. Lionel informed
me that I could accept delivery one day after the papers were signed as
there were a few small things on the vehicle that needed attention, and they
still had to complete the licensing and registration.
Not a problem, I thought. The papers were signed, and the next day I
contacted them to find out if I could collect the vehicle. This is where ALL
THE PROBLEMS STARTED. After several phone calls day after day from my side,
a week later I eventually got Lionel to agree that I could take delivery the
next day (1June 2005), as all outstanding work would then be complete. I
went through to Jhb to collect the vehicle from Hyundai as promised, but the
car was not there. I was asked to wait for about an hour and Lionel then
took me through to a Roadworthy centre nearby to collect the vehicle. At the
roadworthy centre I was informed that the vehicle had failed roadworthy due
to the fact that the handbrake cable needed to be replaced (one of the
original problems resulting in me not being able to take delivery a week
earlier as agreed). They did not have stock of the part and I was told they
would contact me the moment it came into stock. Due to circumstances, I was
now in urgent need of the vehicle and was forced to accept delivery of the
car in this condition.....
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