Not sure where my post went...I posted a lengthy reply and it's MIA.
I own a 2002 Kia Sedona purchased the last week of July 2002. I've had "weird"
(1) cracked windshield - warranty issue. ~7,000 miles. Cracked due to
temperature stress January 2003. Windshield replaced, no rental car offered at
dealership, lost a day at work. (more on the rental car issue below). While
they had the van, dealership decided to remove tires and then proceeded to tell
me before they could put the new inspection sticker on the window (remember,
this is a warranty issue, not an inspection) I would need to replace the brakes
and all 4 tires! After arguing with the service manager, they put my tires back
on my car and put a new sticker on my windshield (for the same date that it was
previously on it...which is what I wanted them to do...wasn't looking to extend
my inspection period). Took it to another shop, did not need tires or brakes.
(2) Complete air conditioner unit failure (including condensor) - warranty
issue. 12,000 miles. July 2003. Dropped off, was told parts would be in the
next day, I went and rented a car. Next day, only part of the "whole unit" came
in. Was told the rest would be there the next day. Guess what? No part the
next day. 3 days with a rental car...the service manager was of no assistance
whatsoever. I called Kia Corporate and filed a complaint. Then I found out
that although my part was ordered, it was "floating around the warehouse"...my
name was tagged to the part (there was only one in the warehouse at the time),
but they could not find the part!! They couldn't tell me when it would be
shipped. They also told me that it was up to the dealership, not Kia, to offer
rental. Needless to say, I went back to the dealership and spoke to the owner.
I received reimbursment for 1/2 of my rental cost. The car was at the shop for
over a week.
Right around this time I had my car inspected at another shop...only needed 2
tires and still had good brakes...12,000 miles.
(3) Oil pan "shook" loose - warranty issue. January 2004. 24,000 miles. I've
been driving for 20+ years. I have owned 3 new cars and 4 used cars. I have
NEVER heard of having an oil pan shake loose! I actually thought the oil pump
had gone, but no, it was the pan that shook loose! Oh, and when I had it in for
that service call, they told me I needed brakes and tires again...can someone
explain to me how, if they did not remove the tires, they could tell me I needed
brakes again???? I only had 5,000 miles on them.
All told, I have replaced 4 tires (just had the other 2 replaced last week), and
brakes replaced. I drive 40 miles r/t a day, 5 days/week. I drive highway
miles only, not alot of stopping/starting. I have spoke to other people in the
office that, although they do not own a Kia, drive more miles than I do in any
given week (they are sales people driving up and down the east coast) and they
don't go through tires/brakes like I am.
I like their safety ratings...I know I am driving a safe minivan. However, I am
very dissatisfied with the service I am receiving from my dealership
(understanding that this is a dealership problem, not a car problem). I also
don't understand the "weird problems" I am having...sounds like all the bugs
were not worked out of the car before it went to market.
FYI...I have also read that there is a recall on 2002 Sedonas for 2nd and 3rd
row seatbelt issues. This was issued in March 2003...I never heard about it
from my dealership, but the next time I bring it in there for another "weird
problem" (I am confident at this point that there will be more!) I plan on
bringing it up...maybe I'll only miss one day of work for 2 warranty issues!