Did I misunderstand or am I just getting the run around?

Stellar Coverage The exceptional privileges of Lexus ownership are not limited to new-vehicle buyers. Lexus is devoted to the Lexus Certified Pre-Owned buyer's comfort, safety and security by offering coverage that truly goes above and beyond.

- Roadside Assistance Complimentary 24 hours a day, 365 days a year. Developed specifically to meet your expectations anytime, anywhere in the continental U.S.A., with a national network of roadside-service providers. Just call, and Lexus will take care of the details.

- Trip Interruption This travel protection helps take care of you if your vehicle breaks down while you're away from home. You will be provided with meals and lodging for a maximum of 3 nights (up to $200 per night) while repairs are performed on your car, in addition to a rental car for up to

5 days (up to $50 per day).

- Loaner Car Complimentary, of course, for any warrantable repair.

These, and all other, services are available nationwide through the Lexus dealer network.

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Good deal - please let us know what they say.

Don't stop with the phone call.

Write a nice letter, put it on paper, put it in an envelope, put a stamp on it, and mail it to Lexus corporate. Office of the president.

A letter has MUCH more weight than a phone call, and either of those has ten times the weight of an email. A snail mail letter means you care enough to write, and it gets past the phone drones.

Excellent advice. Lexus should abide by the policy that is posted on their web site. After all, you relied on that information when you bought your car. It is a little late for them to try to disclaim their way out of the situation.

If it were me and Lexus tried to welch on the deal, I'd pass the matter to my attorney. Maybe he'd be interested in a class action lawsuit.

When we purchased our CPO ES300, the dealership (Kuni Lexus in Denver, CO) said the rental policy varied from dealership to dealership. More specifically they said the only time they would provide a loaner was if we were bringing the vehicle for a major service (i.e. 60K, etc) or if the service/repair was going to take more than a day.

I know the dealership in Colorado Springs, CO was the same way.

YMMV.

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On Wed, 22 Feb 2006 13:14:55 -0600, Curtis Newton graced this newsgroup with:

Our dealer, Pohanka Lexus, in Chantilly Va., charges $5 a day for their loaners, but they'll go ahead and loan you a car (always a late model ES or RX) for *any* work taking an hour or more. And, they're open 7 days a week (including holidays) 6am to 11pm. No appointment needed either.

So, I guess it's really dependent on the dealer how they want to treat their customers.

Before reading the additional threads I had already written a letter to the President of Lexus with a screen shot of their web page attached. At this point, since I have not had to rent a car, I have no loss but I would like Lexus corporate to at lease change their web page by putting some disclaimer on it. If they don't, I think my next step might be to send a copy of my letter to the Federal Trade Commission who I believe oversees truth in advertising. In my opinion, the Lexus web page constitutes a form of advertising and by posting a statement that they are unwilling to backup constitutes false advertising. Another thought would be to pass this matter on to the Attorney General of my state who is also very active in trying to protect the consumer from false advertising.

P.S. One thing I forgot to mention (good news) is that I spoke to the Service Manager of the dealership I purchased the car from and he said that most dealers will provider a loaner but also agreed it was up to the dealership to decide. He said it was unfortunate that the dealer closest to my home wouldn't and offered to pick up any rental car fee I might incure in trying to get my service problem taken care of. My hat's off to this organization for at least looking after their customer regardless of where the car is being serviced. Rare, very rare occurance these days.

I have a 2002 ES300, and it has been plagued with rattles and clicking since the day I bought it. Many have been resolved through known TSB's, but I have a dash rattle that still exists. One rattle I had that you may want to look into, my windshield was not mounted correctly, a retaining pin had broken. The dealer fixed that under warranty a couple of years ago, and that particular rattle went away. That was a tough one to track down, it sounded like it was coming from somewhere in the dash. One other big problem is at some point, Toyota started assembling most of their interior components with push-pin methods instead of screws. Once they did that, everything was subject to a potential rattle down the road. Anyway, good luck with yours. My opinion is that Toyota/Lexus is a different company from 5-10 years ago, and they are also subject to the shoddiness in auto parts quality and build standards that globalization has produced. Everybody has to do it cheaper and faster, but doing it better is optional.

"W C Hull" wrote in message news:RG3Kf.12726$dO2.486@trnddc07...

No, loaners should be provided at all dealerships. I bought an IS350 from Indiana, however there was an alignment issue and the local dealer gave me a loaner and fixed the problem for free as it was under warranty. I live in chicago.

It is absolute the policy of the Lexus USA and Lexus Canada to provide a loaner car to any owner who has their vehicle in for service - however, I was told that it can be a Toyota and not necessarily a Lexus. I confirmed this with the National Sales Office General Manager in California. He shook his head in disgust when I told him that my Lexus dealer wouldn't give me a loaner car... when I complained to the dealer, they offered to drive me home and pick me up later - a nice gesture if I wanted a ride in a 5 year old beat up Sienna from a retired old fart who found his second wind with a part-time cabby job. I have not returned to that Lexus dealer for any service. Local dealers get away with what they can. My very close friend is a Lexus salesman and he says it is stupid for dealers not to give you a nice, new, shiny Lexus to drive for a few hours - he's sold 3 RX330's to people who had an older Lexus in for service. Some dealers just do not get customer service. Don't do business with those dealers and tell them why.

"W C Hull" wrote in message news:RG3Kf.12726$dO2.486@trnddc07...