Excellent Jeff ! You have now clarified that there is a problem when the pedal sinks to the floor if the car is in motion. Previously you said that it is normal for a brake pedal to sink slightly with the car at rest and then went on to describe how a sensitive, loving, caring dealer should take care of his customers who have some emotional discomfort from such problems. You did seem to be ignoring the fact that the sinking of a brake pedal to the floor is a real problem and not just an emotional problem. Glad you clarified the situation. Just for the record, a brake pedal sinking to the floor whether the car is in motion or not is really bad and means the car should not be driven. And for what it is worth, I do agree with you that the Lexi dealers should be nice about problems because there are lots of cheaper cars out there and it would be a shame for them to loose business.