My wife's '98 C230 recently needed a brake job and I called the local M-B
dealer for an appointment and to reserve a courtesy loaner while they did
"We don't provide loaners for brake jobs" I was told.
Hmmm. Well, that's awkward. She works 60 miles east of me so there is no
chance I could drop her off and pick her up and try to "make do" with just
one car for a day.
So I swapped cars with her and called the Midas dealer closest to my office.
They agreed to deliver me back to where I work, so I took the car over and
everything worked out great.
Except for one thing.
The friggin' Bendix pads they used began to squeal so bad after 3 days my
wife refused to drive her car.
So I schlepped it back to Midas.
No argument. They re-did the job at no cost to me. The write up guy
explained "We used 'original equipment pads' this time." Great.
Four days later she tells me they've started screeching again.
To today I took it back the THIRD time!
They did the job again and they were very nice about it.
The write up guy called me at my office and said they'd put it all back
together again and test drove it and it STILL squealed! (On the original
job a couple of weeks ago they resurfaced the rotors and installed new pads
on both axles. The brakes hadn't squeaked a bit prior to taking it to
Midas...so this is all brand new.)
After he gave me the bad news today he said he was going to have to "Call
Midas Corporate" to get permission to go to the Mercedes-Benz store and buy
some genuine M-B replacement pads. I asked what that meant - since they'd
already installed 'original equipment pads' and he explained "Well, yeah,
they're supposed to be OEM but we get 'em through the same warehouse that we
get the regular aftermarket ones - in other words they don't come in a
"So now we want to get that kind."
Oh. Yeah. Me too.
I don't know if I'm going to get another call from him tomorrow telling me
that 'Corporate' told him he couldn't buy the real thing or not but I'm
bracing for the worst and keeping my fingers crossed.
Any thoughts? (Don't remind me that maybe I should have taken it to M-B
myself and took a vacation day so I could wait in their service lobby.)