I posted a few weeks ago lamenting that while my 2000 E430 Sport has been a
wonderful, superbly reliable car, my service experience has been dreadful.
Well, folks, the comedy of errors continues.
This week I took the poor thing in to MB of Littleton, Co (dealer in Denver)
for a simple "A" service (an oil change) and a wiper blade. I was attending
a meeting at a Marriott Suites two blocks away, so I dropped it off in the
AM and a colleague took me back to get it that afternoon.
Presented all clean and ready to go (hold on to your ass!) I drove it two
blocks back to the hotel and parked it overnight. Yesterday afternoon I went
to drive it to another meeting, it goes about 25 feet and the "Low Coolant"
warning light comes on! So, I take it right back the two blocks to MB of
Littleton, lift the hood and there's green fluid (which turned out to be
oil, not coolant ) all over the engine, the radiator and dripping out from
under the belly pan!
Off it goes into the shop, after which they apologize and say the tech had
gotten oil all over the engine when he'd changed it and hadn't cleaned it
off sufficiently. They steam cleaned it off for me, etc. They had no idea
why the "low coolant" light had come on, but topped up the coolant
regardless. So, fearing the worst I drove it 500 miles back home expecting
the thing to self destruct on the way. Fortunately it didn't.
(BTW, this is the same dealer that back in 2001 had offered me a weekend in
Vail if I'd let them fill out the MB Service Satisfaction survey!)
Folks, this poor car has never had a problem that wasn't caused by TAKING IT
IN FOR SERVICE!!!!!!! How could I possibly buy/lease another MB with service
like this? MBUSA, if you monitor this forum, PLEASE take charge of retail