My first Peugeot service experience - Any views please?

My Fraud dealer 'sells' oil in multiples of 100ml at similar prices.

They also apply an 'environmental' charge for disposal of the old oil and filters etc. I did ask them to give me back the old oil in a can if I provided it but they said they could not do this!! I always fill the washer bottle to the brim so they cant fit any expensive screen wash in. but then I'm a tight git.

The first service on my Cmax was about the same so I guess your bill is par for the course.

You are not obliged to use a main agent during warranty. Any vat registered garage who uses manufacturers parts like filters and the correct grade of oil can stamp the service book and Pug have to honour warranty claims.

hth

Bob

You have well and truey BEEN DONE HAHAHAHAHA You might next time ring and get them to quote you the prices over the phone before you take it in to them. (if you use them again,)that work is about 2hrs at max.most of the time they dont even change the belts or filters unless you have marked them.check your air filter too seee if it has been replaced?they do the oil because people check there oil and if it is clean you know it has been replaced. hahaahhahaha good luck on monday..

Why did they say no to you asking for your old oil back???when we do a job if the person whats any old bits back we give them to them,

Separating your oil from all the other used oil is likely to be a problem.

That's interesting to know.

I usually use my local family run garage which has maintained all my cars for the last 20 years & was sorry not to use it this time.

It relies on "word of mouth" recommendations & repeat business from people like myself. In my experience & that of others that I know it has been totally reliable. It doesn't expect payment when the car is collected but instead sends out a bill weeks after the work has been done. Obviously doesn't have a cash flow problem!

David

Thats the way it should be done . you should be able to trust the customer, if not you send the heavy boys round hahahaha

My 407 v6 hdi 20k service cost £159 total at a peugeot main dealer. Another dealer quoted £190ish.

And yes they managed to squeeze washer fluid in to a full washer bottle and cleaned the brakes.....

I wonder if the location makes a difference. My dealer is in north London

I have to remenber this next time i get a pug in for full service , charge for washer bottle , and time i have spent having a cup of tea ahahaha.

It is worth checking the warranty if you do this. My 807 (*spit*) had a three year warranty, which was divided into a two year manufacturer warranty, then a third year given by the dealer network. To qualify for the third year dealer network warranty you had to have your car serviced by them, which I think was designed to get around these rules that allow you to have your car serviced anywhere.

Matt

How do you know this? Yes, they billed you for it, but did they actually do it? Was the washer bottle more full than when you took it in? If it was full when you tok it in you should have challenged this, it is one of the standard fiddles.

I had topped up the washer bottle the day before, forgetting I was taking it in. TBH it wasn't worth the argument. When I had a Proton the dealer used to leave the fluid bottle on the seat if they couldn't fit it all in, which is fair.

The peogeot dealers are in the west midlands.

The garage I used is fairly good as if you buy the car from them they give you a card which gives 10% off labour and parts and insured hire car for £5 a day.

I had bought a car from them previously but not the 407 so I paid full price for the service but it was still cheaper than the nearer dealer.

They have an attitude that they would rather sell at discount to get repeat busines rather than extract the max from the punter. (the 407 dealer was like that!)

Took the litre back to the Peugeot agent and at the service desk queried the litre of oil being on the passenger seat when I collected the car after the service & charged on the account. It was carefully explained to me that this was provided to top up the oil which was sometimes required. I took off my stupid head & explained that I had been driving for 42 years and was fully aware about the need to check oil levels.

It was then explained that the oil was part of the service. I suggested that the account looked to me as though it was added on as an extra. The reply was that it was provided so that I did not top up with "any old oil" I said that I knew from the handbook what oil was required & the litre supplied did not have any indication on it that it met the standard set by the hand book and in any case my point had nothing to do with the quality but why I had been charged for it in the first place.

The next point was that it was a promotional item & had been "discounted from the labour costs". I didn't pick up what that meant at first but the litre was taken off me & I was presented with a new account where the charge for the litre had been removed & the labour cost had been bumped up by an equivalent amount resulting in the same total charge & no refund!! Clearly I still had my stupid head on.

A guy in a white shirt & dark suite appeared & we went through the conversation again.

After explaining how I was a new Peugeot customer who had chosen to use my local agent for the first time in the hope that a relationship might have been established for future years & how if I can expect to have surprises on my bills he must realise how disappointed I was bound to be. At this point I got the refund.

He confirmed that any vat registered garage using Peugeot parts could have carried out the service & preserved the warranty.

The dark suit confirmed that the bulk oil is charged for in 100 ml amounts.

I pointed out that the cost of the oil in the litre was more than the equivalent cost of the bulk oil. He said it was much the same - only £2 more. I pointed out that it was in total £7.50 net more

I mentioned this also. He said the oil they use was above the recommended standard. Well I suppose he would say that.

I pointed out that the next service would be in 2 years as it is unlikely that I would be doing 20000 miles before then & that would be the end of the warranty period so he probably wouldn't be seeing me again.

David

Can you please mention the garages name so that i can keep it in mind, what they are like also other ppl on this group would like to know ,

I recently used a dealer in Coventry for an MOT as the car still had some Platinum warranty remaining and was pleasantly surprised to find they only charged £25 for it. However, now the wty has exppired, i'll be going back to my privaye Pug specialist in Warwick for service

My experience was with : Waters Group Waters Peugeot