Hello all,
We bought a 2003 Forester for my wife last year, and it now has 25,000 miles on it. Recently my wife noticed a strange sound when braking, so she took the car in to have this problem checked, and also to have a regular oil change.
Well, the dealership (in Southern California) charged her for the oil change and also for a "brake service," bringing the total to over $50. I think this is a ripoff... shouldn't any brake problems be covered by the 36,000-mile warranty?
Thanks,
T.
The oil change you're on the hook for obviously. The brake service...Well, it depends on what the brake service entailed, I suppose, but you may be right if they charged you for any pads. Maybe they resurfaced your rotors? Dunno.
Interestingly, on
Warranties- Bumper-to-bumper: 3 year/36,000 miles
3year/36,000 Service Adjustment (adjustment performed one time) 3yr/36000 miles roadside assistance (through Cross Country Motor Club) 3year/36,000 mile Wear Item Warranty covers keyless remote battery, BRAKE PAD/SHOE LININGS, clutch disc lining, wiper blades Roadside assistance: 3 year/36,000 miles Powertrain: 5 year/ 60,000 miles Corrosion: 5 year/100,000 milesThe dealer has little incentive to scew you on this. They get paid I believe either way--either by you or Subaru. Maybe they make less margin off subuaru and consciously stuck you, or maybe they just goofed. All depends on what they did. Ask the service manager for clarification, and indicate that brake linings should be included in the 36k warranty. Do it in a matter of fact dispassionate professional way, and let us know how it goes!
Best Regards,
-- Todd H.
2001 Legacy Outback Wagon, 2.5L H-4 Chicago, Illinois USAIf you get no reasonable explanation then call the "district service rep" eddie
I think that is a fair price.
MotorsForum website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.