It really is getting bad. Guys like Bud and Jim, and Al Kalish, et al are gone. The old 'family' Toyota dealerships have given way to the Mega Dealers who really don't care about anything but making the sale.
Jim used to be happy (in a way...) to see you if you came in after the sale. Service managers now have the attitude of; get the car in, get it out fast (which is really not a bad thing...) and get this person out of here. The after the sale 'experience' is entirely different than it was in the 70's and 80's...