Service brake system and service 4WD warranty nightmare

Anyone else have these problems? I bought a new 2003 GMC Sierra and I have been getting the "Service Brake System" alert on my dash since it was 4 days
old. I have owned it about 4 months and have less than 5000 miles on it. It has been into Alaska Sales and Service here in Anchorage at least 5 times to have it fixed. First fix was to put a new instrument cluster in because the "inst. module was not talking to the computer." Fine, they put in the new cluster, which was the wrong one, but I decided to live with that. "Service Brake System" alert returns the next day. Back to the shop, this time for a new whole new computer. GM national calls me to ask what is going on. I have no answer for them. "Service Brake System" still comes on about every 5th or 6th time I start the truck. Now the 4WD has failed. I was about one half block from my house making a right turn from a stop sign when the back end spins out and I crunch into a snowbank and crack the plastic spoiler. A phone call to Alaska Sales and Service says to call the 1-800 # which I do. They want to know why I am calling them and not going directly to Alaska Sales and Service with the dash alert alternating between "Service 4WD" and "Service Brake System." Service says to bring it in first thing in the AM which I do at 7:30, bright and early. Well, this morning they tell me they will not fix the 4WD or the brakes until I agree to pay for the spoiler. Service Manager Richard Hyatt then advises me not to drive the truck until I have these issues resolved. I ask about a loaner and am told a flat "NO." I can pay for a loaner if I would like one. I told him I already paid for a vehicle which is sitting on the floor of his service department. OK, so I ask who is going to come look at the truck and evaluate the situation? Richard Hyatt says, "I don't know." Ok, WHEN are they going to resolve these issues, this week, next month, today, tomorrow? Mr. Hyatt again says, "I don't know." Has anyone else had these warranty problems with their Sierras? I am sitting here waiting for a return call from the 1-800 #. Does any one know how to get in touch with a regional service rep for Alaska? I was told by Richard Hyatt that they no longer had regional service reps and that he (Richard Hyatt) was the the top banana for these problems. This truck is a nightmare! What should I do next, besides sell this thing? Seems like the Ford dealerships are at least FIXING their products when they have problems.
Malcolm Brown
......take (less-this) out of email address to reply directly or just respond here, thanks
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I would be in the same mood as you right about now. Maybe, if the manager is really being that unhelpful, you outta think about making a phone call the BBB, or even a lawyer. That may seem a little strict, but I went through a similar issue, and they don't ever seem to fix the problem the "right way" or even at all, when it has gone this far. Is there any other dealerships close that you could go to?
-- ---------------------------------------------------------------- Ed Murray Certified Locksmith My Enthusiast's Website: http://www.crooked-ridez.com

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On Thu, 12 Feb 2004 18:41:22 -0500, "Crooked-Ridez"

the BBB can't do squat other than note a complaint. they're nothing more than a paper tiger.
-Bret
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I bought a 2004 Sierra a couple of months ago and it will go in for its first oil change Saturday. You have me scared, but so far the truck has been good. The brake pedal almost goes to the floor, but no warning light, and I will ask that this be looked at. My other issue is an occasional water leak at the driver's door from rain getting in somewhere and dripping onto the inner plastic floor piece at the door.
I think my dealer will be supportive, as they went out of their way to get the truck for me and help me with financing. I am hopeful that service will be as good. I think you need to escalate this up to GMC's national service reps. If you are about to switch to Ford, they need to bend over backwards to have your truck fixed properly. Don't give up on the truck. It should be able to be fixed, but you may need to rattle your saber to get your local dealer to do what he is supposed to do. Too bad he doesn't see how much negative publicity he is getting. Short sighted.
Anyone else have these problems? I bought a new 2003 GMC Sierra and I have been getting the "Service Brake System" alert on my dash since it was 4 days old. I have owned it about 4 months and have less than 5000 miles on it. It has been into Alaska Sales and Service here in Anchorage at least 5 times to have it fixed. First fix was to put a new instrument cluster in because the "inst. module was not talking to the computer." Fine, they put in the new cluster, which was the wrong one, but I decided to live with that. "Service Brake System" alert returns the next day. Back to the shop, this time for a new whole new computer. GM national calls me to ask what is going on. I have no answer for them. "Service Brake System" still comes on about every 5th or 6th time I start the truck. Now the 4WD has failed. I was about one half block from my house making a right turn from a stop sign when the back end spins out and I crunch into a snowbank and crack the plastic spoiler. A phone call to Alaska Sales and Service says to call the 1-800 # which I do. They want to know why I am calling them and not going directly to Alaska Sales and Service with the dash alert alternating between "Service 4WD" and "Service Brake System." Service says to bring it in first thing in the AM which I do at 7:30, bright and early. Well, this morning they tell me they will not fix the 4WD or the brakes until I agree to pay for the spoiler. Service Manager Richard Hyatt then advises me not to drive the truck until I have these issues resolved. I ask about a loaner and am told a flat "NO." I can pay for a loaner if I would like one. I told him I already paid for a vehicle which is sitting on the floor of his service department. OK, so I ask who is going to come look at the truck and evaluate the situation? Richard Hyatt says, "I don't know." Ok, WHEN are they going to resolve these issues, this week, next month, today, tomorrow? Mr. Hyatt again says, "I don't know." Has anyone else had these warranty problems with their Sierras? I am sitting here waiting for a return call from the 1-800 #. Does any one know how to get in touch with a regional service rep for Alaska? I was told by Richard Hyatt that they no longer had regional service reps and that he (Richard Hyatt) was the the top banana for these problems. This truck is a nightmare! What should I do next, besides sell this thing? Seems like the Ford dealerships are at least FIXING their products when they have problems.
Malcolm Brown
......take (less-this) out of email address to reply directly or just respond here, thanks
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Just be sure to document everything, some dealers are very good. That much pedal travel sounds worrisome. Since about 1958 our dealer has always been called Alaska Sales and No Service. Quite dissappointing to say the least. Malcolm

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to me like a small problem with your truck has turned into a major problem because of an uncaring and incompetant dealer staff. A brief search showed TONY CHEVROLET in Anchorage. Why not try them out? H
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I called them as soon as I got home, of course, but they said they couldn't do warranty work on GMC. I called GM national and they were PISSED and are arranging for someone to come out and look at the truck. A couple of questions and they said they would make the final arrangements to clear this up by Monday or Tuesday. A new spoiler is $284 at one discount website so the dealer probably pays half of that.. I offered the to put the spoiler on myself if they would order it for me when I initially went in for service. No dice Maybe by the time this is resolved I can get the 4-month-old "Service Brake Sysem" alert fixed as well. Their computer says that the automatic unlock the door when the key is in the ignition is disabled and that the car is going 3mph when it is standing still last time (5th time) I took it in for the brake system problem. Brought it in with the code flashing on the dash as ordered. The old name for Alaska Sales and Service was "Alaska Sales and No Service" and it seems to apply again today. I really don't think they have a clue how to fix anything down there. Good thing I spent the extra $1000 or so for the extended warranty, huh? 4 and a half more years of these guys. Just sorry I tied up a $20k downpayment on it. Later, Malcolm

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"MBrown" wrote

That's not correct, any dealer can do work on any make, except Cadillac, they get all excited if it's not worked on at a Cadillac dealer. Mind you, non-Cadillac dealers don't really want to have anything to do with the cars anyway.

Uh, that's normal for the scan tool to read 3mph from the speed sensors when the vehicle is not moving. These guys should know that.
Ian
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Just my two cents worth:
Have you tried to go to another Chevrolet or GMC dealership?
Sounds like the dealership you are dealing with currently, won't be around much longer. Due to poor CSI scores with GM, and GM doesn't like poor CSI's.
Call the 800 number till you get someone who will listen, and last I heard, Alaska was part of America? Write Dearborn's Customer Service Department with your V.I.N number and your complaints.
You will have action.
I hope this helps!

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You didn't do your homework. According to Reuters News Service...
"About 40 percent of U.S. buyers do not consider buying GM vehicles, GM officials said in May last year, when the automaker launched its "Road to Redemption" ads, which acknowledged GM's past quality problems while asserting that its new vehicles deserve a closer look."
GM's trucks, service departments, and service technicians are a joke. Too bad you'll find out too late.
MBrown wrote:

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consider getting the truck replaced asap
GM assh*les don't give a sh*t about fixing their problems
I am in a similar situation - a pissing match with GM over my 2001 SLT CREW CAB
What really turned me off was when GM said "if you leased or financed it we would give you a new one - since you bought it, too bad for you"
Our next new vehicle was a 2003 Honda. So far so good.
I like my GMC except for the lack of warranty service problems. Too bad Honda or Toyota doesn't make a REAL full sized truck.

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Be careful what you wish for:
We just went to (I talked her into) an Impala after a never ending issue with the Honda dealer. My wife had one of the VTEC Civics but apparently the service department did not know how to work on them. At a regular service interval (my wife had everything including oil changes done at dealer) they "adjusted" the valves and the car made an incredibly unpleasant noise at every start up after that. You could hear it a block away, it sounded like a diesel. They claimed it was "piston slap" and within tolerances, they didn't cause it (coughbullshitcough).
We fought with them to fix it for about 35,000 miles until they said "it's out of warranty, you need a new engine". That was at about 70,000 miles. It was all documented including our complaints starting 3 years previous and still under warranty. And they refused to fix it. I'll take my chances with flaky sensors and door handles and stick with GM powertrains anyway. We do live in a GM town though so maybe we got better GM dealers then Honda dealers.
Sorry about off topic but I thought it was relevant. Me and the buddies were trying to figure out how to get a real motor into it but she wouldn't let us take it apart... probably good thinkin'.

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Must be a Honda dealer thing. The Honda dealer in Fayetteville, AR. is as worthless as anything I've ever seen

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