I bought a 2004 Sierra a couple of months ago and it will go in for its
first oil change Saturday. You have me scared, but so far the truck has
been good. The brake pedal almost goes to the floor, but no warning
light, and I will ask that this be looked at. My other issue is an
occasional water leak at the driver's door from rain getting in
somewhere and dripping onto the inner plastic floor piece at the door.
I think my dealer will be supportive, as they went out of their way to
get the truck for me and help me with financing. I am hopeful that
service will be as good. I think you need to escalate this up to GMC's
national service reps. If you are about to switch to Ford, they need to
bend over backwards to have your truck fixed properly. Don't give up on
the truck. It should be able to be fixed, but you may need to rattle
your saber to get your local dealer to do what he is supposed to do. Too
bad he doesn't see how much negative publicity he is getting. Short
Anyone else have these problems? I bought a new 2003 GMC Sierra and I
been getting the "Service Brake System" alert on my dash since it was 4
old. I have owned it about 4 months and have less than 5000 miles on it.
has been into Alaska Sales and Service here in Anchorage at least 5
have it fixed. First fix was to put a new instrument cluster in because
"inst. module was not talking to the computer." Fine, they put in the
cluster, which was the wrong one, but I decided to live with that.
Brake System" alert returns the next day. Back to the shop, this time
new whole new computer. GM national calls me to ask what is going on. I
no answer for them.
"Service Brake System" still comes on about every 5th or 6th time I
Now the 4WD has failed. I was about one half block from my house making
right turn from a stop sign when the back end spins out and I crunch
snowbank and crack the plastic spoiler.
A phone call to Alaska Sales and Service says to call the 1-800 # which
do. They want to know why I am calling them and not going directly to
Sales and Service with the dash alert alternating between "Service 4WD"
"Service Brake System." Service says to bring it in first thing in the
which I do at 7:30, bright and early.
Well, this morning they tell me they will not fix the 4WD or the brakes
until I agree to pay for the spoiler. Service Manager Richard Hyatt then
advises me not to drive the truck until I have these issues resolved. I
about a loaner and am told a flat "NO." I can pay for a loaner if I
like one. I told him I already paid for a vehicle which is sitting on
floor of his service department.
OK, so I ask who is going to come look at the truck and evaluate the
situation? Richard Hyatt says, "I don't know."
Ok, WHEN are they going to resolve these issues, this week, next month,
today, tomorrow? Mr. Hyatt again says, "I don't know."
Has anyone else had these warranty problems with their Sierras? I am
here waiting for a return call from the 1-800 #. Does any one know how
get in touch with a regional service rep for Alaska? I was told by
Hyatt that they no longer had regional service reps and that he (Richard
Hyatt) was the the top banana for these problems. This truck is a
What should I do next, besides sell this thing? Seems like the Ford
dealerships are at least FIXING their products when they have problems.
......take (less-this) out of email address to reply directly or just
respond here, thanks