Re: Consumer Reports reliability survey for Cars

On 23 Jul 2008 11:45:52 -0400, snipped-for-privacy@panix.com (Scott Dorsey) wrote:


The other problems with most of these surveys is that they express "problems per hundred". That makes trivial differences seem like significant differences. How does 150 problems versus 200 problems per year sound?? Pretty bad. But how does 1.5 problem versus 2 problems per year sound? Trivial doesn't it. Yet that's all the difference there is between the upper half or so of these cars. Should you make your buying decision on whether you'll have 1.5 instead of 2 problems a year fixed under warranty???????
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It is even worse than that. Suppose you had two minor problems, say shift indicator adjustment and low fluid level for one brand versus the transmission completely failing for another. Or suppose 9 Toyotas had zero problems but the one you bought had 15? Ironically the data collected by both JD Powers and CR is probably a lot more useful to the manufacturers than to individuals.
Ed
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I think JD Powers info is reliable...BUT: statistics can be made to say anything.....Powers info is for sale.....a car maker can pay to use as little or as much info as they wish, i.e. car owners' Initial Satisfaction views or any interval ownership period. Can ya remember when US cars were still in the basement and Buick started advertising the "highest initial quality scores of any car made"? - It was a startling claim, and as I recall, the fine print revealed that the typical Buick buyer (now, picture the typical Buick buyer then) was still satisfied after 2 weeks. As the old Javelin commercial said, "BFD", lol.
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