I received this from a Honda dealer:
Unfortunately we can only perform regular maintenance on Acura's as we
are not authorized to complete warranty repairs. Anything else we can
help with, please let us know!!!
Michael G. *****
You did note that this dealer is not authorized to make REPAIRS?
He said nothing about warranty SERVICE, which was your original question
and was the question I answered. "Service" is the same as "maintenance".
Now, do you need REPAIRS or SERVICE?
What exactly is warranty service, other than repairs?
I don't call regular maintenance, i.e oil changes, rotations etc.,
"warranty service", do you?
Warranty service in my book is repairs covered by warranty.
"Warranty services" are the mileage/time-based ones you have to get done in
order to keep your warranty valid (25K mile service, etc.).
You have to pay for these, and anybody can do them so long as you get
adequate documentation as proof of the work having been done.
"Warranty repairs" are things that need fixing because they broke, and
which happen to be covered by the various warranties the car was sold with.
These you get for free.
If you need repairs that would fall under warranty, typically you'd go to a
dealer which sells your brand.
If you are away from home and need immediate repairs that fall under a
warranty, I cannot see Honda refusing to allow the claim for the dealer. He
might have to spend a bit of time on the phone with Honda, but I think it
would be allowed.
Yes and No on the databases, unless something has changed. They are
very similar, but Honda offers protection to both dealers for a
certain radius from them. I took our Acura to the local Honda shop (as
did the previous owner) when the local Acura dealer it was originally
purchased from closed. They were able to do all maintanence/service as
well as warranty repairs without a problem since the next closest
Acura dealer was roughly 35 miles away at the time. They could contact
another dealer to get the repair details, part numbers etc.
Unfortunately for us, an Acura dealer opened up less than a 1/4 mile
from them. We took the car there a few times (it is well out of
warranty so it doesn't really matter), but I will not go back there
anymore. The service was slow and not done very well, as well as being
overpriced. Additionally, the last two times we tried to schedule an
appointment, they couldn't even be bothered to return a freaking phone
The Honda dealer has been great to us and they have developed a
working relationship with an Acura dealer in an area that has some
problematic Honda dealers, so we are now in a good situation.
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