Ford Extended Warranty Claim Denied w TSB! (ESPP - premium care)

I've got an 01 F-150, extended cab, 4wd.

60k miles.

It has a Ford ESPP (premium care) until 75k miles. This is Ford's most inclusive (and expensive) warranty)

Recently the truck developed a "clunk" in the front end when deflecting the wheel at slow speeds. Particularly when switching from forward to reverse, or vice versa.

So the truck went into Ford. Ford found that the cross member is loose and it needs to be resecured to the truck, via removing the loose rivets, bolting it down, and adding some sort of glue to something. They also need to allign the truck.

There is a TSB on this issue: Bulletin No: 15502 Summary Description: CONCERNS WITH POP/CLUNK/CLICK NOISE FROM THE FRONT SUSPENSION WHEN MAKING LOW-SPEED TURNS IN FORWARD OR REVERSE GEARS.

Ford says that this is *NOT* covered by the ESPP - even premium care, because this sort of fix is an "adjustment" of the crossmember. Nevermind the fact that crossmembers are not made to be adjusted. They are saying that if the crossmember was to be replaced, that such would be covered.

From what I can read in regard to the specifics of the warranty, the following is covered: "Front suspension - Ball Joints (Upper and Lower) Control Arms (Upper and Lower) Control Arm Shafts and Bushings Kingpins and Bushings Linkage and Bushings Load Leveler Suspension System MacPherson Struts (Front and Rear) Spindle and Spindle Supports Springs Stabilizer Bar Tie Rods"

What is NOT covered: "Mechanical Service adjustments and cleaning, battery and cables, belts and hoses, brakes (front hub, drums, shoes, linings, disc rotors, pads), coolant, exhaust system (includes catalytic converter), filters, fluids, lubricants, lights (bulbs, sealed beam, lenses), manual clutch disc, shock absorbers, spark plugs and wires, squeaks and rattles, tires, tune-ups, wheel balancing, wheel alignment, wiper blades, wheel studs, and compressed natural gas/liquid propane fuel system components. "

I believe the the dealer is saying the removing a crossmember and having to reattach is a "service adjustment". I might let this fly if the crossmember was made to be removed or adjusted, but we all know that this might as well be a piece of the frame!

Advice / opinions?

Reply to
darin Ginther
Loading thread data ...

Stating the obvious, I am going with Toyota from now on. Seven Fords have I owned and Ford won't stand behind their product anymore.

My transmission failed after they reprogrammed the PCM and they deny any involvement.

Looks like the foreign car makers have finally won me over.....

Advice: seek a lawyer and have that lawyer send your dealer a nice letter. They owe you.

Bob

Reply to
goiner

Reply to
Thomas Moats

From

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Item #94 on the page.

Make : FORD Model : F150 Year : 2001 Service Bulletin Num : 15502 Date of Bulletin: DEC 01, 2001 NHTSA Item Number: 630612 Component: SUSPENSION:FRONT Summary: CONCERNS WITH POP/CLUNK/CLICK NOISE FROM THE FRONT SUSPENSION WHEN MAKING LOW-SPEED TURNS IN FORWARD OR REVERSE GEARS. *TT

Reply to
I Care

I'm not sure which website you're checking, but I'm checking with:

formatting link
year: 2001 make: Ford model: F-150 component: front suspension

Or simply search for the NHTSA item number: 630612

Details: Make : FORD Model : F150 Year : 2001 Service Bulletin Num : 15502 Date of Bulletin: DEC 01, 2001 NHTSA Item Number: 630612 Component: SUSPENSION:FRONT Summary: CONCERNS WITH POP/CLUNK/CLICK NOISE FROM THE FRONT SUSPENSION WHEN MAKING LOW-SPEED TURNS IN FORWARD OR REVERSE GEARS. *TT Check to Request Research. Submit below.

Maybe I don't understand this "fix" correctly, but I don't see how a frame-based cross member can be "adjusted". Removing it, bolting it back on, and gluing some other component can hardly be called "adjustment" in my book.

Reply to
darin Ginther

Most expensive insurance policy. It is not really a warranty.

I would calmly ask to speak to the shop foreman. I would be extremely polite (you get more bees with honey than vinegar or something like that). Don't forget to kindly mention the TSB (by number).

Explain that you feel that this is not an adjustment and that it should be covered by the warranty.

If you don't get any satisfaction, ask to get the factory rep's contact info and politely contact the factory rep. If that doesn't work, send a kindly worded letter to Bill Ford (the pres. of Ford).

Jeff

Reply to
Jeff

Where does it say anything about a frame concern? Why did you not get ALL the bulletin? That would be far more helpful than just a summery title and is vague at best. Those are not TSB or recall numbers issued by Ford. Below are all the TSB's for that rear and model vehicle that are issued by Ford, these are from Ford, gotten from Ford's dealership personal only web site. Pick the one that your think fits your concern.

Technical Service Bulletins 2001 F-SERIES - US (English)

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04-18-15 a.. ADDING ADDITIONAL BULBS TO TURN INDICATOR OR HAZARD FLASHER CIRCUITS - SERVICE TIPS

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04-18-11 a.. BODY-CORROSION AT BOTTOM OF DOOR OR TAILGATE HEM FLANGE - REPAIR PROCEDURE

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04-18-05 a.. AXLE - FRONT HUBS NOT ENGAGING, NOT STAYING ENGAGED AND/OR UNLOCKING

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04-17-04 a.. MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED - SYSTEM LEAN DIAGNOSTIC TROUBLE CODES (DTC'S) - SERVICE TIPS

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04-16-08 a.. VACUUM PUMP INOPERATIVE OR RUNS CONTINUOUSLY - CLIMATE CONTROL DEFAULTS TO DEFROST

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04-16-04 a.. REAR AXLE POPPING/CHATTER NOISE - DANA 80 MODEL DUAL REAR WHEEL (DRW)

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04-16-01 a.. ENGINE MISFIRE OR ROUGH RUNNING - COIL ON PLUG (COP) IGNITION SYSTEMS - WDS COP KIT DIAGNOSTIC TIPS

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04-11-02 a.. SUSPENSION - VEHICLE SWAY/LEAN DURING LOW SPEED TURNING MANEUVERS b.. NOISE - SUSPENSION - POPPING NOISE IN FRONT END

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04-07-01 a.. ELECTRICAL - WARNING INDICATORS - PARKING AID - REVERSE SENSING SYSTEM (RSS) AND FORWARD SENSING SYSTEM (FSS) - FALSE ACTIVATION OF WARNING TONE - SERVICE TIPS

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04-04-04 a.. ENGINE - 7.3L DIESEL DI - HIGH PRESSURE OIL PUMP LEAK

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03-26-01 a.. TRANSMISSION - 4R70W - NEW SERVICE PART - NUMBER 5 NEEDLE BEARING AND RACE KIT - SERVICE TIP

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03-23-02 a.. BODY - MIRROR - EXTERIOR MIRROR GLASS AND MOTOR REPLACEMENT - SERVICE TIPS

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03-21-51 a.. ENGINE - 7.3L DIESEL- TURBO PEDESTAL SEAL FAILURE AT EXHAUST BACK PRESSURE ACTUATOR (EBP)

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03-21-49 a.. DRIVEABILITY - LOSS OF POWER AND EXTERNAL TURBO OIL LEAK - 7.3L DIESEL b.. ENGINE - 7.3L DIESEL - LOSS OF POWER AND EXTERNAL TURBO OIL LEAK c.. NOISE - EXHAUST NOISE FROM TURBO - 7.3L DIESEL

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03-21-46 a.. ENGINE - 7.3L - OIL PAN CORROSION - SERVICE TIP

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03-21-45 a.. ENGINE - 7.3L - EXTERNAL OIL LEAK DIAGNOSIS FOR 7.3L DIT ENGINES

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03-21-44 a.. NO START - STARTER MOTOR GEAR TEETH DAMAGE - VEHICLES EQUIPPED WITH 7.3L DIESEL ENGINE - MEXICO PRODUCED VEHICLES ONLY b.. ENGINE - 7.3L DIESEL - NO START - STARTER MOTOR GEAR TEETH DAMAGE - MEXICO PRODUCED VEHICLES ONLY c.. NOISE - STARTER MOTOR GEAR TEETH DAMAGE - MEXICO PRODUCED VEHICLES ONLY

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03-21-43 a.. ENGINE - 7.3L - LOW OIL PRESSURE - CUAUTITLAN BUILT VEHICLES ONLY - EQUIPPED WITH 7.3L POWERSTROKE DIESEL ENGINE - ENGINE SERIAL NUMBERS (ESN) BETWEEN 5000000 AND 5008850 ONLY

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03-21-42 a.. LACK OF POWER - UNDER A LOAD, AT CRUISE OR ON ACCELERATION - VEHICLES EQUIPPED WITH 7.3L DIT ENGINE ONLY - PRODUCED BEFORE 11/25/2000 ONLY b.. ENGINE - 7.3L DIT - LACK OF POWER UNDER A LOAD, AT CRUISE OR ON ACCELERATION - VEHICLES PRODUCED BEFORE 11/25/2000 ONLY

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03-21-41 a.. DRIVEABILITY - NO START, LOSS OF POWER OR ROUGH IDLE - DURING EXTREME COLD WEATHER OPERATION - FUEL GELLING - VEHICLES EQUIPPED WITH 7.3L ENGINE b.. FUEL - NO START, LOSS OF POWER OR ROUGH IDLE - DURING EXTREME COLD WEATHER OPERATION - FUEL GELLING - VEHICLES EQUIPPED WITH 7.3L ENGINE

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03-20-05 a.. DRIVEABILITY - NO START/REPEAT STARTER FAILURE - REPEAT STARTER REPLACEMENT b.. ELECTRICAL - STICKING OR BINDING IGNITION LOCK CYLINDER BETWEEN START AND RUN c.. ENGINE - STARTING - STARTER STAYING ENGAGED AT START UP

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03-20-03 a.. DRIVEABILITY - MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED WITH DTC'S P0442, P0455, P0456, P0457, P1442 OR CHECK FUEL CAP LAMP ILLUMINATED WITH DTC P0457

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03-19-10 a.. BRAKES - BRAKE PULL - 4X4 F-250/350 AND 4X4 EXCURSION VEHICLES ONLY

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03-18-01 a.. ELECTRICAL - REMOTE KEYLESS ENTRY (RKE) - SERVICE TIPS

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03-17-04 a.. STEERING - STEERING WHEEL FIGHT AFTER RIDING OVER BUMPS/RUTS

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03-14-08 a.. TRANSMISSION - NEW TRANSMISSION COOLER FLUSHER - SERVICE TIPS

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03-14-03 a.. SUSPENSION - 4X4 WHEEL HUB NON-ENGAGEMENT/DISENGAGEMENT b.. AXLE - 4X4 WHEEL HUB NON-ENGAGEMENT/DISENGAGEMENT

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03-11-06 a.. ELECTRICAL - WIRING - SOLDERING AND CRIMPING REPAIRS - SERVICE TIPS

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03-11-02 a.. SUSPENSION - ON-VEHICLE FRONT INTEGRATED HUB/BEARING ROCKING END-PLAY MEASUREMENT b.. AXLE - ON-VEHICLE FRONT INTEGRATED HUB/BEARING ROCKING END-PLAY MEASUREMENT

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03-10-03 a.. DRIVEABILITY - BI-FUEL CNG/LPG LOW FLOW INJECTOR SERVICE KIT WITHOUT COOLANT LOCK-OFF b.. DRIVEABILITY - CRANK NO START - BI-FUEL CNG/LPG VEHICLES - LOW FLOW INJECTOR SERVICE KIT WITHOUT COOLANT LOCK-OFF

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03-09-11 a.. DRIVEABILITY - ROUGH IDLE AND/OR HESITATION ON ACCELERATION - VEHICLES EQUIPPED WITH 5.4L OR 6.8L ENGINE ONLY

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03-06-02 a.. ENGINE - CYLINDER HEAD DECK LEAK - 4.6 AND 5.4L ENGINES - NEW "SERVICE-ONLY" GASKET AND CYLINDER HEAD KITS AVAILABILITY

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03-04-01 a.. FRONT LOCKING HUBS - SERVICE TIP

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02-25-02 a.. ELECTRICAL - CDX6 RADIO DAMAGED DURING SERVICE SHIPPING - CORRECT SHIPMENT PROCEDURES FOR CDX6 RADIO - SERVICE TIPS

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02-21-13 a.. ENGINE - STRAIGHTEDGE PROCEDURE FOR CHECKING CYLINDER HEAD AND BLOCK FLATNESS

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02-21-01 a.. TRANSMISSION - 4R100/E4OD - TORQUE CONVERTER ACCESS EXTERNAL DUST PLUG MAY BECOME DISLODGED

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02-20-08 a.. CLIMATE CONTROL - A/C SERVICE TECH TIPS

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02-17-12 a.. MOTORHOME GENERATORS - SHUT OFF WHEN FUEL TANK READS 1/4 FULL

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02-17-06 a.. LAMP - BRAKE - INADVERTENT DISABLING OF BRAKE SHIFT INTERLOCK

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02-16-04 a.. FUEL SYSTEM - FUEL PUMP "WHINING"/"BUZZING" NOISE COMES THROUGH ENTERTAINMENT OR TWO-WAY RADIO SPEAKER b.. RADIO - ENTERTAINMENT OR TWO-WAY COMMUNICATION - "WHINING"/"BUZZING" NOISE IN SPEAKERS CAUSED BY FUEL PUMP c.. NOISE - "WHINING"/"BUZZING" - COMES THROUGH SPEAKERS OF ENTERTAINMENT OR TWO-WAY RADIO

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02-14-01 a.. SUSPENSION - SQUEAK NOISE FROM REAR LEAF SPRINGS - REPLACEMENT REAR LEAF SPRING TIP LINER - VEHICLES PRODUCED BEFORE 10/15/01 b.. NOISE - SQUEAK NOISE FROM REAR LEAF SPRINGS - REPLACEMENT REAR LEAF SPRING TIP LINER - VEHICLES PRODUCED BEFORE 10/15/01

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02-11-04 a.. ENGINE - NEW GASKET REMOVER/CLEANER AND SERVICE TIPS FOR ALUMINUM HEADS AND BLOCKS

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02-10-08 a.. DRIVEABILITY - 5.4L 2V - IDLE-AIR BYPASS FLOW INDUCED WHISTLE b.. ENGINE - 5.4L 2V - IDLE-AIR BYPASS FLOW INDUCED WHISTLE c.. NOISE - IDLE-AIR BYPASS FLOW INDUCED WHISTLE - VEHICLES EQUIPPED WITH 5.4L 2V ENGINE ONLY

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02-10-04 a.. DRIVEABILITY - BI-FUEL LPG - CRANK NO START, ROLLING IDLE, SURGING IDLE, AND/OR SURGE AT CRUISE IN LPG MODE WITH ALT FUEL GREEN LIGHT ON

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02-09-09 a.. LOSS OF POWER - WHILE DRIVING IN RAIN - F-53 STRIPPED CHASSIS VEHICLES WITH 6.8L ENGINE BUILT THROUGH 2/5/2001 b.. STUMBLE - WHILE DRIVING IN RAIN - F-53 STRIPPED CHASSIS VEHICLES WITH 6.8L ENGINE BUILT THROUGH 2/5/2001

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02-07-02 a.. CLIMATE CONTROL - A/C COMING OUT DEFROST OR PERCEIVED A/C CUTTING OUT ON LONG UPHILL GRADE

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02-03-05 a.. BODY - "SQUEAK" OR BIND FROM TAILGATE b.. NOISE - "SQUEAK" OR BIND FROM TAILGATE

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02-02-01 a.. DRIVEABILITY - LOW POWER CONDITION WHILE IN REVERSE GEAR - VEHICLES EQUIPPED WITH 6.8L 2V ENGINE, 4R100 TRANSMISSION AND PTO OPTION ONLY b.. TRANSMISSION - 4R100 - LOW POWER CONDITION WHILE IN REVERSE GEAR - VEHICLES EQUIPPED WITH 6.8L 2V ENGINE, 4R100 TRANSMISSION AND PTO OPTION ONLY

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02-01-09 a.. ENGINE - ENGINE OIL - RECOMMENDED APPLICATIONS FOR SAE 5W-20 AND SAE 5W-30 MOTOR OILS - GASOLINE AND FLEXIBLE FUEL VEHICLES ONLY

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02-01-08 a.. DRIVEABILITY - BI-FUEL - NO START IN ALT FUEL MODE - ALT FUEL SWITCH INDICATOR ON THEN OFF WHILE CRANKING - SOLENOID TANK VALVE COIL NOW AVAILABLE SEPARATELY FOR SERVICE

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01-24-06 a.. ENGINE - ENGINE OIL SYSTEM PRIMING PROCEDURES - SERVICE TIPS

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01-24-01 a.. CLUTCH - CLUTCH PEDAL STAYS ON FLOOR - NOT ABLE TO DISENGAGE CLUTCH - FLUID LEAK FROM HYDRAULIC CLUTCH LINE

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01-23-06 a.. ENGINE COOLANT - PROPYLENE GLYCOL - FORD MOTOR COMPANY POSITION ON ENGINE COOLANTS MADE FROM PROPYLENE GLYCOL b.. ENGINE COOLANT - PROPYLENE GLYCOL-BASED - FORD MOTOR COMPANY POSITION ON PROPYLENE GLYCOL-BASED ENGINE COOLANTS

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01-21-13 a.. DRIVEABILITY - DIAGNOSTIC TROUBLE CODES (DTC) P0500, P1502 AND/OR U1039 CONTINENTAL MODELS ONLY - STICKING OR BINDING IGNITION LOCK CYLINDER - HIGH EFFORT WHEN TURNING IGNITION SWITCH b.. ELECTRICAL - STICKING OR BINDING IGNITION LOCK CYLINDER - HIGH EFFORT WHEN TURNING IGNITION SWITCH

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01-21-04 a.. DRIVEABILITY - BI-FUEL - LOCK-OFF SOLENOID AND SOLENOID TANK VALVE COIL RESISTANCE CHART - SERVICE TIPS

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01-20-06 a.. DRIVEABILITY - BI-FUEL WIRING CONNECTOR CROSS-REFERENCE CHART b.. ELECTRICAL - BI-FUEL WIRING CONNECTOR CROSS-REFERENCE CHART

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01-19-04 a.. ELECTRICAL - REVISED MECHANICAL HOOD LAMP SWITCH TO REPLACE OLD STYLE MERCURY HOOD LAMP SWITCH

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01-17-03 a.. VIBRATION - DRIVELINE DRONE OR VIBRATION - FELT AT 80-96 KM/H (50-60 MPH) - VEHICLES EQUIPPED WITH 228 INCH WHEELBASE AND 6.8L ENGINE ONLY

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01-15-06 a.. CLIMATE CONTROL - REPEAT HEATER CORE FAILURE b.. COOLING SYSTEM - REPEAT HEATER CORE FAILURE

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01-15-05 a.. DRIVEABILITY - BI-FUEL VEHICLES ONLY - NO START - GASOLINE OR ALT FUEL MODE - VEHICLES EQUIPPED WITH 5.4L OR 6.8L BI-FUEL ENGINE ONLY

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01-15-02 a.. DRIVEABILITY - BI-FUEL - NO START IN BI-FUEL MODE - ALT FUEL LIGHT ON - VEHICLES EQUIPPED WITH BI-FUEL ENGINE ONLY

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01-13-05 a.. TRANSMISSION - 4R100 - DELAYED OR NO 2ND GEAR - DIAGNOSTIC TROUBLE CODES P0781, P0755 AND/OR P0756 - VEHICLES EQUIPPED WITH 4R100 TRANSMISSION WITH TRANSMISSION BUILD DATES BETWEEN 7/27/2000 AND 3/23/2001 ONLY

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01-10-12 a.. WIRING - WIRE HARNESS TERMINAL REPAIR KIT AND WIRE SPLICE PROCEDURE

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01-10-11 a.. DRIVEABILITY - BI-FUEL COMPONENT IDENTIFICATION CHART - BI-FUEL ENGINES ONLY

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01-10-06 a.. DRIVEABILITY - BI-FUEL - COMPUVALVE PRE-REPLACEMENT CHECK LIST - SERVICE TIPS

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01-10-05 a.. ENGINE - 6.8L - OIL LEVEL INDICATOR READS INACCURATE - SUPER DUTY F-53 MOTORHOME CHASSIS VEHICLES - UPDATED OIL LEVEL INDICATOR

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01-10-01 a.. DRIVEABILITY - BI-FUEL - PARAMETER IDENTIFICATION DATA (PID) INPUT AND OUTPUT INFORMATION - VEHICLES EQUIPPED WITH 5.4L OR 6.8L BI-FUEL ENGINE ONLY

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01-09-07 a.. DRIVEABILITY - HO2S (HEATED OXYGEN SENSOR), CATALYST, AND FUEL SYSTEM MONITORS - SERVICE TIPS - OBD II VEHICLES ONLY

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01-08-08 a.. DRIVEABILITY - BI-FUEL OBD II DIAGNOSTIC MONITOR APPLICATION STRATEGIES - BI-FUEL VEHICLES ONLY

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01-08-07 a.. DRIVEABILITY - BI-FUEL - INTERMITTENT STARTING OR DRIVEABLITY WIRE HARNESS SERVICE TIPS - IN BI-FUEL OR GASOLINE MODE - BI-FUEL VEHICLES ONLY

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01-07-05 a.. CLIMATE CONTROL - FACTORY INSTALLED A/C PREP PACKAGE COMPONENT IDENTIFICATION AND WARRANTY COVERAGE - F-53 SUPER DUTY CLASS A MOTORHOME CHASSIS VEHICLES ONLY

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01-07-04 a.. DRIVEABILITY - BI-FUEL VEHICLE COMMUNICATION LINK (VCL) AND ALTERNATIVE FUEL CONTROL MODULE (AFCM) TERMINOLOGY CLARIFICATION - BI-FUEL VEHICLES ONLY

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01-05-03 a.. ELECTRICAL - TRAILER TOW WIRING - DIFFICULT TO LOCATE AT INSTRUMENT PANEL - VEHICLES BUILT 9/1/1999 THROUGH 10/4/2000 - RELOCATION PROCEDURE

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01-04-09 a.. BRAKES - FRONT DISC BRAKE PAD AND/OR CALIPER RATTLE OVER BUMPS - REVISED FRONT BRAKE PADS b.. NOISE - RATTLE FROM FRONT DISC BRAKE PAD AND/OR CALIPER - REVISED FRONT BRAKE PADS

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01-04-02 a.. ENGINE - 5.4L - OIL SENDING UNIT INTERFERENCE FIT AT ENGINE OIL DRIP SHIELD - 4X4 VEHICLES EQUIPPED WITH 5.4L ENGINE ONLY

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01-03-02 a.. STEERING - WANDERING/STIFF STEERING OR POOR RETURNABILITY AFTER TURNS - 4X4 VEHICLES ONLY b.. SUSPENSION - WANDERING/STIFF STEERING OR POOR RETURNABILITY AFTER TURNS - 4X4 VEHICLES ONLY

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01-01-03 a.. ENGINE - "MISS" NOISE FROM EXHAUST - UPDATED EXHAUST Y-PIPE AVAILABLE - VEHICLES EQUIPPED WITH 5.4L OR 6.8L ENGINE - BUILT THROUGH 9/10/2000 b.. EXHAUST - "MISS" NOISE FROM EXHAUST - UPDATED EXHAUST Y-PIPE AVAILABLE - VEHICLES EQUIPPED WITH 5.4L OR 6.8L ENGINE - BUILT THROUGH 9/10/2000 c.. NOISE - "MISS" NOISE FROM EXHAUST - UPDATED EXHAUST Y-PIPE AVAILABLE - VEHICLES EQUIPPED WITH 5.4L OR 6.8L ENGINE - BUILT THROUGH 9/10/2000

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00-23-10 a.. TRANSMISSION - FLUID IN-LINE FILTER KIT - REPEAT REPAIRS OF TRANSMISSION - SERVICE TIPS

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00-22-02 a.. STEERING - POWER STEERING PUMP BOLT - CORRECT PLACEMENT OF BOLTS AND WASHER - WINDSOR BUILT ENGINES ONLY b.. ENGINE - POWER STEERING PUMP BOLT - CORRECT PLACEMENT OF BOLTS AND WASHER - WINDSOR BUILT ENGINES ONLY

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00-21-09 a.. SUSPENSION - VIBRATION/SHAKE FELT IN STEERING WHEEL OR SEAT 72-120 KM/H (45-75 MPH) b.. VIBRATION - VIBRATION/SHAKE FELT IN STEERING WHEEL OR SEAT 72-120 KM/H (45-75) MPH

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TSBs found: 80

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Reply to
Thomas Moats

AND... ask to see the factory recommended maintenance schedule for the cross member "adjustment"...

Rob

Reply to
trainfan1

The numbers the OP posted are NHTSA TSB numbers, not Ford TSB numbers.

NHTSA Item Number 630612 Service Bulletin Number 15502

See this page for info fron NHTSA:

formatting link

Reply to
I Care

I've talked to the service manager and the mechanic. The problem is that Ford's policy defines "adjustment" as tigthening or repositioning anything on the car that hasn't already fallen off.

To use an example, if the rear bumper came loose it's not covered under warranty. If the bumper fell off after coming loose, this is covered under warranty.

The service manager tried to explain to me that "service adjustments" are covered under the 3/36 warranty, but I used allignment and brake service as an example of when this wouldn't apply.

The dealer didn't turn the claim into Ford's warranty (insurance) program for processing, they denied the claim in house.

The fine details of the "premium care" warranty are interesting. The cross memember isn't explicitly mentioned as covered, but it's not explicitly mentioned as not covered either. I'm used to exclusionary or inclusionary warranties.. This one seems to be a bit of both.

Reply to
darin Ginther

Reply to
Thomas Moats

Can you make it so it falls off? ;-)

Botling in place and gluing it in place does not sound like an "adjustment." An adjustment is turning a few bolts or screws so that it works better or is better aligned.

Next time you buy a vehicle, read the insurance policy carefully (it's not a warranty, but really insurance). And pocket the money yourself and do self-insurance. After a few vehicles, even if you get burned once or twice, you will be ahead. They sell these policies because they make money on them.

I still think the best thing to do is talk to the owner of the dealership (I forgot this before), then the factory rep and finally send a letter to Bill Ford. Depending on the cost of the repair, you could also sue them in small claims court and maybe get a lawyer. It might be cheaper to take it to an independent shop and get it done there, too. Less hassle, too. Don't forget to mention the NHTSA TSB.

Jeff

Reply to
Jeff

That number you refer to as a Ford TSB number 15502 is very probably a Special Service Message. That freakin' NHTSA website (and a lot of other places) piles SSM's and TSB's in one big heap and calls them all TSB's. Not true. Anyway, the only way you'll get the full text of that thing is to pay for the research on NHTSA or get someone at a Ford dealer (or here) to run an OASIS report on the vehicle. Again, its not a TSB (as defined by Ford) and a place like Alldata won't have it. Sorry to hear of your issues with the truck. A cross-member repair of that fashion is one hell of an adjustment. I wish you luck.

Reply to
DriveSpy

The guy is full of shit, there is no frame adjustment.

Reply to
I am me!

*******************************************************************************

----- Original Message ----- From: "I am me!" Newsgroups: alt.autos.ford Sent: Wednesday, September 29, 2004 5:20 AM Subject: Re: Ford Extended Warranty Claim Denied w TSB! (ESPP - premium care)

"Adjustment "as in dealer warranty adjustment to pay for repair you shit for brains! "

*******************************************************************************

So, where does your orginal post say anything about a "warranty adjustment"

Reply to
I am me!

So, where do you say a "warrant adjustment"? All I see is some crap about a cross member adjsutment. Shit for brains? Your the asshole that gets a "TSB" title with out paying for the information and goes to a dealership with only a title. How stupid are you?

Reply to
Thomas Moats

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