Try a different dealer? Mine took about 5 hours to install, but it IS
.) remove bumper
.) remove bumper support bar
.) cut hole in bumper
.) remove _all_ side paneling in the trunk of the car from the hatch
to the rear doors, that partly requires removing the roof liner.
.) remove internal floor in trunk so that the bare metal is
.) slide the new hitch bar assembly (the whole thing is U-shaped)
supports into the square receptacles (i.e. load carrying frames) from
.) use several _FAT_ bolts to screw the hitch bar assembly into the
car frame through factory predrilled holes in the metal trunk floor
.) route harness and interface it with the system harness close to the
rear left lights.
.) don't forget to install that small electronic gadgety box, this is
necessary to match the trailer ligths with the Audi onboard bulb
failure warning system.
.) fit everything together again in reverse order.
I watched. It's a bastard, but once done really looks nice.
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