Posting for a buddy folks.
His son has a 2004 Audi that had a mechanical issue. The dealer recommended
he have it towed in for repair and not drive it. I'm not sure what the
problem was, but that's not the issue here. The towing company (reputable)
hooked onto the car as prescribed using the 'pull point' (?) in the front
bumper as required per Audi. As they began to pull the car onto the flatbed
the entire front bumper pulled off the car! The 'shock absorbing' mount
where the pull bolt attaches came completely apart, yanking the bumper
nearly completely off the car.
They eventually got it into the shop, and the dealer says the mount appears
to have been beat with a hammer at some point and things that damage it to
the point it failed. He'd bought the car used from the Audi dealer a year
ago, supposedly 'certified' and a few months ago had some cosmetic damage to
the bumper skin repaired - not something that should have required anything
related to this mount.
Several Audi-savvy people say they've never seen one pull apart in this
manner. Question to the group is has anyone had such a problem?
Thanks for any feedback.