... and have a good old moan at them about the treatment we got over our
heater fan, which appeared to have stopped working.
They put the car on diagnostics, and decided (from that) that a resistor had
blown. So they replaced the resistor - twice - and it still didn't fix the
problem. They then decided it must be the fan motor that had gone, so they
got us to book it in for that job (which involves taking the whole dashboard
Meanwhile, we took it to an independent dealer, who suspected the fan may be
stuck, and managed to free it by reaching into the fan trumpet with his
The dealer, though, has charged us £££ for the time spent looking at the fan
problem. Do we have any claim to our money back?