My friend was not a longstanding customer of the GM dealer either.
Dealers charge PREMIUM DOLLAR. Basically, it was their fault that they could not find the problem quickly. They were sure they would have had the guys car working in a day or two. But the agreement was to provide him a loaner car until his was fixed!
My friend did NOT just walkin and say give me a car for a month. Techincally, it is not what he wanted. All he wanted was 1) wheels to get to work, and 2) his car fixed right.
He did go to the dealership at my suggestion after seveal shops could not find the problem. And I hear this more and more from independant shops. I was having a problem with the ABS on my 94 Acclaim. And my #1 shop told me that there was ONE thing they would try to fix it, and if that did not work they were refering me to the dealer because the DC ABS system on the car was "a piece of crap".
Be that as it may, the dealers are the experts (supposedly). 5 star dealers are supposed to get that rating for superior customer service. So, if you are willing to pay the dealer service rate, and give them the time required to properly service the car, then why would they not welcome you and attempt to accomodate your needs???
After all, if they fix the car quickly and correctly, would you not tend to become a return / repeat customer????
Dealers usually have a fleet of cars that are offered to customers as loaners. It is a pure marketing write-off for them! They claim the depreciation as a write-off, and sell the cars as "new" "used" vehicles with full warranty for less, but they are not losing money! The theory is that if you are getting your OLD car fixed (again) and they give you this nice NEW car, some people are going to say "WOW, I really like these new cars! Better gas mileage, nicer creature comforts, easy to drive! I am tired of getting that old clunker fixed, I'm going to trade it in on one of these!"
Lo and behold, if the new car is good, it can actually sell itself. It is a salesmans dream! A satisified customer just walks in out of the blue and says "I want it, now!". Sale is signed, sealed, and car delivered with minimum work required. (ANother9one bites the dust! ;)
Dealerships exist for two reas>The dealership is going to give a loaner for a month for $800.00 of labor? I