Hi Folks,Last week I put my DS through an automatic car wash. The "wash" bit went OK, but the drying vents failed to lift up as they went up the windscreen and hit the car fairly hard. Luckily the vent edge was rubber coated and the screen didn't break, but the whole car was pushed firmly back and down and if I hadn't been able to drop the thing on the hydraulics I am sure pretty serious damage would have resulted.However, I now have a DS which leaks along the join at the fron of theroof - this definitely didn't happen before, so I am sure the car washwas to blame. I told the owner and manager of the garage when it happened ... but where do I go now? Is this an insurance claim, or shall I have the joint resealed and go directly to the garage for recompense? Do I ask for his business insurance details and make a claim directly to them?Ian

What you have to prove is "negligence" on the part of the garage/washer. I would at the outset write a polite letter setting out all the facts, record the letter, DON'T hand letter over without a receipt.Take it slowly and you should get there. If they start denying liability then that's another matter. Remember you can always move up a gear but it is bloody hard coming down. Keep in touch good luck !Paul

Car damaged in car wash - suggested action?

Aug 15, 2005 21 Replies

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Ian Johnston 20 years ago

: : "Ian Johnston" wrote : : > Thanks. The insurers say they are quire happy to entertain a claim for : > car wash damage, so I'm going off to a local repairer to have the : > joint assessed this morning. : : Do any of your insurance policies - car, home contents, etc. - include : family legal cover? If so, that ought to cover this.

Yup - the car policy has legal cover.

Ian

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Grimly Curmudgeon 20 years ago

We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember "DougP" saying something like:

What a load of utter bollocks.

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