Hi, I got a new 05 c6 coupe and had a flat on the front left run-flat
I pulled over and pushed the OnStar button and after a minute or so got
the message "Please hold until an assistant is available" or something
After about 20 minutes on hold, I just decided to drive the 20 miles to
When I arrived, after waiting a total of about 45 minutes, I was still
on hold with OnStar.
I was not impressed, is this typical?
>Yes..just like on the phone.."Your call is important to us >>>>"
= = = = =
Not at all--always quick and polite. Since 2001, on two separate cars,
I've always had excellent response but we have their intermediate
service (Basic + Nav and hands-off phone -- not the high-end concierge
service). Haven't experienced any delays in reaching advisors. A couple
of calls to OnStar to report Freeway accidents have involved more delay
in CHP's 911 operator picking up on the transfer than for OnStar to
process the call.
OnStar's GPS accuracy has fallen within a CEP of about 40 yards. Only
bitch is that they don't provide navigation coverage south of the border
in Mexicali, Tijuana etc. which is where I really need it.
This morning, while on the way to the dealer for a 3K service I called
Onstar to find out if there were any outstanding codes to mention to the
Service Advisor. Onstar picked up on the second ring, transfer to
maintenance took about 10 seconds, callback and scan another 10 sec.
OnStar was back with a negative code report within another few seconds.
Probably 2 minutes max from button push to final answer.
We have seldom used the Nav/Directions function. I'll drop it at the
end of the year. Maybe when we step back down to the basic, security,
emergency and door unlock service I'll see slower service.
I think they would do better by unbundling their offerings. I just
don't need the whole intermediate package. Perhaps pricing on a "per
incident" basis (a la Microsoft) might bring them more customers.
it's a cell plan, analog or digital depending upon model type.
the euros do not use a satellite either. they have a different type of cell
For the time being (until January 2008) Onstar gets far better range
than most cellphones because it can employ the Analog side of cell
sites. This lets it freely (OnStar covers the roaming charges for other
than phone calls) access any of the carriers (Sprint, Verizon, Nextel,
Cingular etc. in the United States.)
Last month I rideshared with a buddy on a four day business trip from
SoCal to Boise (stops in Adelanto, Sparks & Fallon). Route was mostly
along U.S. 95. We had our regular handsets from Cingular and Verizon
and we both had teleconference skeds to meet during the 3 day trip.
Cingular digital had about 35% of the route covered and Verizon digital
was a bit better, perhaps 50%. OnStar had a couple of short gaps.
OnStar became backup for each of us when our digital services had no
bars. Only problem is that the OnStar conference was distracting to the
other user when both of us were conferencing.
The gas pain is that the stupid Powell dominated FCC sold the analog
frequencies to private carries and they will be lost to OnStar users in
two years. Onstar systems for model year 2003 and subsequent will
switch to digital and be little better than a $ 1.98 cell phone. Until
then, enjoy. After that you can thank Colin Powell's son for the mess.
(Unfortunately, the acorn fell a long distance from the tree.)
The wireless carriers did not sell any frequencies. The mandate is
lifted that original cellular carriers such as Cingular and Verizon do
not have to provide analog coverage on their 850 spectrum. The analog
is old, expensive to upkeep, the phones batteries overheat and only
last a short time in analog mode. As carriers upgrade their systems
farther into rural areas analog will be phased out. Back in the day
phones were the old bag style phones that were higher power and usually
came with a remote antenna on your car. The signal would travel
farther and your phone could transmit farther as well..... Digital
will eventually make it everywhere your analog works as more cell sites
are added. If not, a satelite phone will always work.
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