We have a 2010 Ford Edge with the Microsoft SINC bluetooth system.
It works great for hand off reception (Rx) but people have said the
signal (Tx) sounds like we are in a tunnel.
We are using a Black Motorola razor with ATT at the provider. I do
not know if the problem is the Motorola phone or with the Ford/Microsoft
With a blue tooth connection are we using the Mic in the phone of the
Nice catch.. that certainly helped clear the air....
For the original poster... there have been some messages regarding SYNC
operation. Before you take the car to the dealer... see if you can borrow a
different phone to pair to the car to see if there is a difference....
Fords stance is that i9f the feature is working... it is working...
Is your phone on the "supported device" list?
So many questions.... none will be answered with corrected spelling.....
Good News...... I called my dealer who put me in touch with the MS guy
that does their service work. There is a firmware update out that fixes
the problem I mentioned. I will meet him on Monday at the dealership
and he will zap the firmware for me.
Stay tuned for the results
Something I had forgotten... SYNC has been pretty much trouble free in our
area... now - if that is because people aren't using the features or not, I
However... there is a wealth of knowlewdge at
not to mention the ability to perform some firmware upgrades with only a
thumb drive.... Using this feature will also help keep you and your dealer
apprised of the current software levels present in your car.
With the factory installed SYNC, the microphone will be in the rear view
Went to Ford on Monday and they screwed it up big time. While
downloading the update, the Ford mainframe went down. Then the
dealer's LAN crashed and locked up my SYNC.
I have an appointment with another Ford dealer for Tuesday AM
to fix what the first Ford dealer screwed up
Stay tuned for results
I have no idea what caused the failure at the first dealer. The
non-Ford radio tech indicated the Ford main frame went down
while he was trying download. Then when the Ford system came
alive again the dealer's local area net crapped out the computer
he was using on my vehicle lost connection to the Ford system
mid way. I got tied of this screwing around and pulled the car
and took it to another dealership. The SYNCsystem was hosed
and did not work.
The full-time Ford SYNC person at the other dealership had fits
getting things reset. After about 3 more hours of waiting it was
fixed. The Service Writer, that may or may not be telling the
truth, indicated they had to reprogram the main computer
because it was locked up. Once it was fixed he claimed the SYNC
download took a long time. I don't think the service writer
knows what they did. For all I know the car sat for 2 1/2 hours
and someone worked on the last 30 minutes.
Hopefully, this is my last encounter with local Ford
dealerships and the SYNC system.
I have had my Contour to four dealers. Two had good service departments.
Two I would never go to again. One I think was just incompetent. One was
trying to have me pay for services not really needed.
One of the good service departments made a mistake. They replaced a
resistor on my fan. Then they said that my switch was bad. After they
replaced the switch, my fan still did not work. It was a bad resistor.
If they had tested the switch repair, they would have been able to bill
me for the second resistor (at least until I reminded them that the
resistor was replaced under warranty). The service tech got told off for
not testing the repair.
This is only partly true...The APIM (accessory protocol interface module)
contains two separate subsytems (this is something of an
oversimplification.,...). The CIP (consumer interface processor) can be
reprogrammed using a thumb drive with information gathered from the SYNC
website and the USB port. The VIP (vehicle interface processor) can only be
reprogrammed using the IDS scan tool and the DLC. Updating the CIP does not
require that the VIP be updated but VIP updates may require a CIP update.
Depending on what had to be done to the OPs system, a trip to the dealer may
(or may not) have been... However, since the SYNC microphone is on the VIP
side of the system, any rerprogramming that will affect it's operation will
require the IDS.
I would never try to do the upgrade. Took the vehicle in at 7AM (first
appointment) and waited, waited and finally got the car back at about
10 AM. The service writer, who I suspect was lying, said the download
messed up the vehicle computer and they had to do a major reset of
the primary computer then the download from Ford took much longer
than they expected. Excuses, excuses and more BS. When I finally got
the car it no longer recognized my cell phone and I had to go back and
have the tech sync to my cellphone. What a mess. I think it is now
working and I will not go back to Ford unless it has to be towed in.
Well, I can appreciate that you might never return to that dealer... you are
blaming Ford (and painting many others with a broad bruash) for the work of
an inadequate tech.
Reprogramming SYNC with the IDS is pretty straight forward... as long as we
observe the caveates regarding USB cord selection and follow the screen
prompts carefully. That's not to say that software glitches 'never'
happening during reprogramming but my humble experience reveals 'operator
error' as the major concern.
Among the most common concerns in this regard... failing to identify the
vehicle correctly , allowing the IDS batteries to die or allowing the
vehicle batteries to go "flat".
Blaming Ford for the actions of a couple of individuals at a dealership is
How true! The problem is some dealership do not want to pay the cost of
acquiring at least one Tech with an Electrics Degree, who can train others
to pass the required Ford online tests. Today that is a given.
Actually, the situation is much more abyssmal than you imagine...
FWIW, it is quite easy to pass any of the Ford on line training courses (you
will hear dealer techs refer to these as WBTs,,, Web Based Training
courses). Indeed, the tests are "open book" tests and ALL of the questions
in the mastery exam are answered in the course...
The problem has several ways to manifest itself...
First is getting techs to invest the time in taking the courses... some
shops pay their techs to take these courses (based on passing marks in the
training records) - some don't. Either way, it is "free" training and any
conscientious tech should be spending the time to improve his skills,
talents and knowledge.
Some techs "take" the course by heading straight to the mastery exam and
placing all their faith in luck and the multiple guess question. The open
book testing kinda backfires as these lazy asses seek out answers to
specific questions (maybe) without ever really learning anything.
I'm not sure what you mean by "electrics degree".... the very first
specialty that Ford expects techs to master is electrical (specialty 34).
Without this, no other specialties can be earned. Sadly, electrical is one
of the hardest things to master (be it by a tech or a DIYer) and many of
those that have earned certification in the electrical specialty can have
trouble dealing with electrical and/or programming concerns.
In my role as shop foreman, it is not within my pervue to train these people
per se. When it comes to the less experienced techs - I guide them.... I
assist them... I help hone their skills... I try to keep them out of
"trouble"... There is a certain amount of OTJ training happening, I
suppose.... But training is already there to be had on line.... all they
have to do is "do it". You can lead a horse to water - but you can't make
him drink... You can lead a tech to the computer terminal - but you can't
make him read.
FWIW, our store has three certified Ford Master technicians... all of us
Another thing you might find surprising is Fords steady push to technician
competency. In the past, for a shop to be considered "competent" in a
particular specialty (there are currently 8 specialties), only one tech in
the shop had to be certified in that specialty. That changed with the
introduction of the 6.0 litre PSD. Not long after this engine hit the
showroom floor, Ford decreed that many labour operations on these engines
HAD to be performed by a tech certified in diesel engine repair -
non-compliance results in a denied warranty claim.
Currently, Ford is telling us that by October 2010, advanced brake repairs
will require technician competency and by April 2011, HVAC systems (climate
control) will also be a technician competency specialty.
Again, being certified in any specialty isn't a guarranty that the holder
has any more than a basic knowledge of the systems involved... nor is it any
assurance that the holder UNDERSTANDS the system involved.
I imagine that there are plenty of dealer shops out there that are little
better than sweatshops.... but I don't understand why any tech wouldn't take
advantage of the training that Ford offers online to better him/herself.
Additionally, the factory workshop manuals feature details sections on the
description and operation of all of these systems and features.... a few
minutes spent with one of these sections before venturing into a repair or
reprogramming operation can keep a tech out of a lot of trouble... You can
lead a tech to the manual... but you can't..........
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