In 2002 I bought two new Chevy's. Both in Phoenix, one from Van Chevrolet,
and one from Brown Chevrolet. So naturally I'm on their email lists and they
send me all kinds of sales stuff. Been emailing them for a price on a new
Colorado. No reply. So I went to their WebPages and got the email address of
their internet sales managers and have been blind carbon copying them the
emails. No response at all, nothing! Guess car sales are way up right now.
Sold Chevy's in St. Louis for a short time as a part time job. If my manager
found out I ignored a possible sale he would of had my hide. Now the dealers
act like they are doing you a favor to talk to you. First noticed this in
1984 when I tried to buy a new Ford pickup. One thing after another for two
weeks. Ended up walking into a GMC dealer and was in and out with a new
truck in about an hour. And got more truck for less money.
Went to saturn of richmond to buy an avalanche. No haggle pricing, they
wanted a $299 dealer processing fee, $39 dealer liscense fee and a $10 dmv
internet fee. I assumed the $299 fee would cover all. They wanted the $39 to
help pay for their dealer liscense. The $10 is what DMV charges a dealer to
go on line at the dealership and Process your title. This means that $10 is
the total expense for dealer processing. I refused to pay the additional $49
but would pay the $299 and they said everybody pays.
I left and will never try to buy anything from any saturn dealer again.
Hows that for dealer attitude!!!
Being on disability I am unable to purchase a new car and cant spend much on
any car. I went to the dealer I have purchased my last 4 cars from and my
daughters have got a total of 3 cars. I did the internet thing and was
called back they had something that just came in. My budget was under
We went and drove it one block and took it back. When turning the tires
screamed. I opened the hood and found nuts holding the bar that goes from
the top of the struts were very loose.
The next day they called with another car that just came in. This was a 97
LeSabre we drove it and made a deal. The dealer did let me put $500 on an
account to be paid in 30 days. They were to clean it up, change the oil, and
get the license which I paid for. We picked it up and I found the oil was
not changed, and it was not cleaned. We called and got a run around. I wrote
the owner and did not get anything back. One week later I wrote a second
letter and got a call back from the owner. He said he thought it was taken
care of. He told me he would credit my account with $250. I paid the
balance, changed the oil, and cleaned the car myself.
Then one month later the car was totaled. Back to this dealer I went and
told them I would have a check from my insurance within the week. This time
I would have $5,000 for a car. I was told when I have the money come back.
Again I went to the owner and he told the salesperson to take care of him.
He seemed upset about this again. I never got a call back. Bottom line I
will never buy another car from this dealer.
A lot of people, call them internet sales managers if you wish, just are not
effective at e-sales. There are still a lot of people who go in to the job,
talk football, and generally screw off. I agree, if this were a dealership
wouldnt buy there. It isnt specific to GM.
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