I bought a new $72,000 Cadillac Escalade ESV, 1700 mies later my
engine has to be replaced. I asked for a new vechicle, they told me
they would would give me 36 months of oil changes. What would you do,
I need some help, Cadillac told me to contact the Better Business
Bureau. Anyone have a similar experience? Will this bring the value of
my vehicle down because the engine was replaced less than 200 miles?
I would deffinately report them to the BBB, but if it was me spending 72k on
a vehicle that the engine blew I would be finding a way to push it as fast
as you could and ram it straight threw the front window of the dealership.
Why are you worried? You are going to get a brand new engine. Nobody
that you sell it to, will care that it had a new engine put in it at some
Especially not at that low mileage. The engines in these trucks almost
give any problems....so you just happened to get a bad roll of the dice.
I agree with the other responses, accept the new engine plus the
36-months of free oil changes. I'd have them throw in free upgrade to
synthetic oil and a free loaner of equal type vehicle while yours is
being worked on.
Sounds like they are living up to the warranty so you have no complaint.
Inconvenience, yes, but they are doing what they said they'd do. Nothing
wrong with the rest of the vehicle so you will be in good shape and get free
oil changes too.
A fool and his money are soon parted. GM has no obligation to give you
a new overpriced truck just because the engine was defective. As long
as they put a NEW engine in your truck I don't think you have anything
to complain or worry about. If for some reason they put a rebuilt
engine in there then you might have cause to complain.
A dealer is only obligated to replace a vehicle under the Lemon Law if a
problem can not be fixed after multiple tries. A blown engine does not fit
that description. The dealer is within his rights to replace the engine
only, unless driver abuse is proved in which case replacement falls on the
owner ( and his wallet).
It's pretty rare, at least in our dealership. The benefit of the doubt goes
to the owner. The last one that I saw where we denied the claim was
a Corvette. Came in misfiring, found bent pushrods and valves. The
vehicle had all sorts of aftermarket performance stuff, but the customer
swore he didn't "chip" it. Since the factory programming will not allow
over-revving, and the only other way you could "float" the valves would
be to shove it into a low enough gear to pass the redline...the customer
bought a new engine. He wasn't happy, but he didn't put up much of
Years ago, I did see a Camaro that came in the shop with a siezed
engine at 48,000 klms. It still had the factory original oil filter on it,
and the pan was full of emulsified oil (jelly). No warranty on that one.
There is a Dodge pickup parked across from the local Chrysler dealership
with a sign: 30,000 miles, 2005, Warranty denied..
Knowing that there are always at least two sides to the story, I talked to
one of the
mechanics about it. The owner had re-chipped it, run the dog...out of it,
changed the air filter, etc. The air filter, clogged with dirt, was sucked
into the turbocharger,
and things went downhill from there.
In a case like this, it is pretty easy to prove abuse.
Driver abuse or neglect I think is the wording n the warranty. As you've
mentioned, improper maintenance dfor one, or modifying original equipment or
racing. This was mor apparent in the carbureted days when engines did not
have rev limiters, and valves would float and strike pistons, shelling the
inside of the engine.
Some commercial fleet vehicles have monitoring systems that show drivng
habits. Not sure if any OEM install this on new vehicles. Freeze frame data
may show certain types of abuse. Thats a good question. Any other info
stored in the ECM?
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.