Two days ago i posted an incident about a request i made at a Honda
dealership that didn't go that well.
Since my overall experience was really lousy I made sure that the
survey that Honda always makes reflects just that.
I just got a call from the Manager of the facility that should have
never occurred. The call made a bad situation... worst.
I was really inclined to forget about the incident and now i want to
get to Honda Corporate and make sure that the incident doesn't go
Now i feel like if i ever make the mistake of servicing my car at the
referred facility i'm going to have sugar on the gas tank, or that
something mob like will happen to my car.
Any of you experienced something similar? What did you do? What are the
proper channels to get to Honda Corporate?
You asked them to do for free things that you couldn't do.
> Since my overall experience was really lousy I made sure that the
Honda Corporate would be no more if Honda dealership service departments did
things for free.
Honda Corporate is not going to tell the dealership to give away its
What exactly is it you want from Honda Corporate, the manager, and the
If that's all you want, then you need to let this go.
It's possible you are quickly acquiring the label of a "high maintenance"
customer, and the cost of doing business with you is higher than any profit
they stand to make from you. So neither the dealership nor HC aren't at all
necessarily going to welcome you back with open arms.
This is a hard lesson, but IMO it is reality in today's world that less and
less is given away at no cost. Since other "professionals" stand by this
principle (that every minute of their time should cost the customer), it
should be no surprise that it trickles down to people as "lowly" as service
managers and car technicians.
What i want from Honda:
1 - where should i service my car next time. I won't obviously be going
to this place again.
2 - I want to know from Honda Corporate if i need to buy an Accura next
time. Maybe I've outgrown what Honda service people are willing to
provide without rapidly acquiring the tag of "High-Maintenance".
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