This does not address Skipper's question, but I had to say something about
"'make good' money". Having worked for manufacturers and dealers and being
responsible for dealers warranty expense $ month-by-month, neither
manufacturers nor importers give any dealer money to take care of problems.
Dealers can earn financial assistance from the manufacturer based on the
dealers past warranty expense control ,i.e. maintaining an average cost per
vehicle serviced as compared with the other dealers in the country or
Stay below the average cost per vehicle serviced and they are in the
manufacturers good graces, above it and they get little or no assistance to
help their customer. Keep in mind that the dealer can go out on a limb when
offering a 'goodwill' repair as the manufacturers rep usually reviews the
claim after the repair or replacement is done and can deny it if he or she
does not believe the goodwill gesture was a good business decision for the
manufacturer. In that case the dealer loses all he 'invested' in that
In Skipper's case, if he did not purchase the vehicle at the dealer in
question or has not been a regular guest at their service facility, he would
have a better chance with customer relations. Get out the oil change
note: Isuzu no longer has a goodwill policy.
> When was the last time you changed the tranny fluid? If the dealer does
> determine its a tranny problem talk to the service manager nicely and
> have them contact Isuzu. Two things may occur here. Isuzu may pay for
> it anyways since it failed only 1 month past the warranty, or two, the
> service manager may make use of their 'make-good' money and fix it
> anyways. Manufactures give dealerships some money each month to use as
> consumer goodwill repairs. It is at their own discretion how to use it.
> Skipper wrote:
> > we are original owners of Trooper w/55,000 miles. Beginning about 10
> > ago when we start it up in the morning get a clunk/jolt when it shifts
> > lower gears - after about 45 mph or so don't feel it. Very irractic -
> > last week, 3x this week. When I start it anywhere from 1 hour or more
> > afterwards it runs smoothly. I have appt. to take to dealer tomorrow.
> > I've heard of this problem in Rodeos (I had two before I got my
> > Of course, my 60/60 warranty expired this month. Has anyone had a
> > issue?