Just wanted to warn everybody about the Denver Isuzu Suzuki dealer on
I needed to get a 150,000 mile checkup on my 1997 Trooper. I called a
few dealers and got price quotes as well as lists of what they would
work on. Denver Isuzu Suzuki gave me the best price by $50 and told
me they would rent a car for the day so that I would be able to get
around. Sounds like a sweet deal so I head down there.
Once I get there, the Service guy, Keith, tells me it will be another
$140 so they can do the transmission flush. I tell him okay, but
warning bells are going off.
After I get home I look over the notes I had written down while on the
phone with the other dealers and they all included the cost of the
transmission flush in their quotes. The Denver Isuzu Suzuki guy was
pretty vague about what they covered.
I called Keith up and asked him what was going on. His response was
that the other dealers would just jack up the price at the end because
they didn't add packing the wheel bearings into the cost. Uh, no, the
other dealers included that. Keith didn't offer anything other
explanation or options, so I told him I wanted my car back.
When I arrived back at the dealer and was given my key, Keith tells me
that I'll now have to pay for the rental car. What!?! After talking
with his manager, Clyde, and the manager of the entire dealer, the
best they could do would be to match the price of the other dealers.
At this point the last thing I want to do is let them work on my car
because a) I don't have any trust left in these guys (not that I had a
lot in the first place) and b) there's no way I want to add $7-800 to
this dealer's bottom line.
So I ended up eating $30 for the car rental and wasting four hours
fighting with these guys because they wanted to make some extra money.
Anyone have any suggestions for non-dealers that can work on Troopers
in the Denver area?
My advice: Stay away from Denver Isuzu Suzuki!