Just wanted to warn everybody about the Denver Isuzu Suzuki dealer on
104th Street.I needed to get a 150,000 mile checkup on my 1997 Trooper. I called a few dealers and got price quotes as well as lists of what they would work on. Denver Isuzu Suzuki gave me the best price by $50 and told me they would rent a car for the day so that I would be able to get around. Sounds like a sweet deal so I head down there.
Once I get there, the Service guy, Keith, tells me it will be another $140 so they can do the transmission flush. I tell him okay, but warning bells are going off.
After I get home I look over the notes I had written down while on the phone with the other dealers and they all included the cost of the transmission flush in their quotes. The Denver Isuzu Suzuki guy was pretty vague about what they covered.
I called Keith up and asked him what was going on. His response was that the other dealers would just jack up the price at the end because they didn't add packing the wheel bearings into the cost. Uh, no, the other dealers included that. Keith didn't offer anything other explanation or options, so I told him I wanted my car back.
When I arrived back at the dealer and was given my key, Keith tells me that I'll now have to pay for the rental car. What!?! After talking with his manager, Clyde, and the manager of the entire dealer, the best they could do would be to match the price of the other dealers. At this point the last thing I want to do is let them work on my car because a) I don't have any trust left in these guys (not that I had a lot in the first place) and b) there's no way I want to add $7-800 to this dealer's bottom line.
So I ended up eating $30 for the car rental and wasting four hours fighting with these guys because they wanted to make some extra money.
Anyone have any suggestions for non-dealers that can work on Troopers in the Denver area?
My advice: Stay away from Denver Isuzu Suzuki!