...and Simon Isaacs spake unto the tribes of Usenet, saying...
Thought as much! I've been asked to spend a day in a local comp next month. My job is training people in a call centre, and the "Head of Motivation" at the school (you couldn't make it up) has asked for someone to go in for a day and give year 11 an idea of what the work is like, what skills they need, etc. I'm the obvious candidate. I'm quite looking forward to it.