I would appreciate any comments on the story I am getting from my Lexus dealer.
My wife has a 2001 RX 300. We bought it CPO (Certified Pre-Owned) in
2003.Friday afternoon, she called me from a friend's house saying it was making strange noises and seemed to have difficulty shifting out of low gear.
I called the dealer where we bought it and who has done all of the service. They sent a flat bed truck to get it.
The tow truck driver drove it onto the flat bed truck. I didn't hear any noises. He showed me what appeared to be oil streaks on the lower side of the car just behind the right front wheel. I also noticed what appeared to be quite a bit of oil on that wheel housing. But there was no oil under where the car had been parked while it was waiting for the tow truck (about 90 minutes).
A few hours later, the service tech called. They had not had a chance to work on it, but it will not move at all and they believe it is the transmission.
I asked him what ha caused this. He said they wouldn't know for sure until they take it apart, but they just wear out.
I asked him if it could be caused by a service mistake, like not replacing the transmission oil or not tightening an oil plug or something. It was just in for service in February. He said "No, there is still oil in there". There are no oil spots in the garage where it is parked.
I am puzzled by the oil streaks on the side of the car (if that's even what they were) and the oil on the right front wheel housing. Isn't the transmission in the rear?
He quoted me $6,300 for a new transmission.
What is the expected life of an RX 300 transmission?
What chance do I have to get this covered by Lexus. I believe the CPO warranty was for 5 (more) years or up to 100,000 (total) miles. We are well past the 5 years, but well under the 100,000 miles.
He also said that they usually do not even open up the transmission if is it completely frozen, like this one is. They just replace it. should I insist that they try to figure out what the problem was?
The car had 35,000 miles on it when we bought it. It now has 68,000. My wife puts about 7,000 miles on it each year, 90% city driving. She is a very careful driver.
Thanks for any suggestions.