The following is the reply from Lexus in response to the "piston slap" noise that we hear from our ES350 and also from a randomly selected car on the dealers lot.
Graybeard
Subject Defective Lexus Design
Discussion Thread Response (Heather Mauu) 04/28/2008 06:34 AM
Thank you for contacting the Lexus Customer Satisfaction Department regarding Concern. We appreciate the time you have taken to share your thoughts.
Lexus understands your concerns with the engine noise heard in your
2007 ES 350, Vehicle Identification Number JTHBJ46G772142795. Lexus has done thorough research into this matter and has found that this engine noise is a normal operating condition. We apologize that the vehicle has not met your expectation. Please be assured that your dissatisfaction has been documented in our records for product improvement consideration.
If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Standard Time.
Sincerely,
Heather Mau'u Customer Satisfaction Representative